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RingCentral Admin Portal

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Auto "accept queue call" toggle OFF for individual users based on schedule

We would like to see a feature added to the admin dashboard that would allow us to set specified times for "accept queue call" to be toggled off for all agents so that if an agent forgets to toggle this off at the end of their shift, it will be to...
Santiago Delgado 3 months ago in RingCentral Admin Portal 0 New

auto populate information for fax cover page in terms of recipients information

The user's fax cover sheet should be auto-populated the recipient: To: information (name, company, phone) This is in terms of the Custom fax cover page
John Paul Ramirez 5 months ago in RingCentral Admin Portal 0 New

Archiver Disconnect Notification

We would like this new "Request Feature" because we have just recently experienced a bad situation where our Google Drive Archiver was disconnected and we don't know how this could have happened and we didn't get any notification from the UC admin...
Marie Apodaca over 1 year ago in RingCentral Admin Portal 1 Under review

Add a feature that enables DND to turn on while the user is in an active call.

Having a feature that enables DND to turn on while the user is in an active call avoids having an incoming call ringing away while waiting for you to interrupt your current call to answer. The feature is available for video call already but just n...
Peter Daniel 3 months ago in RingCentral Admin Portal 1 New

Extension of Data retention for Audit Trail for Tracking Purposes

I hope we can extend the Audit Trail Data Retention for tracking purposes for at least a year or so to see all changes have been made to the account.
Kenneth Tarosa 3 months ago in RingCentral Admin Portal 0 New

Super Admin Can View any Message/FAX/Voicemail

The Super Admin account, as well as other accounts granted this needed permission, should be able to view the messages on any user/line. The lack of this ability causes some headaches and seems obvious since the admin can always change the passwor...
Jared Parker over 2 years ago in RingCentral Admin Portal 2 Under review

User group access call log of the same user group

☐ I have sales department that for training purposes would like to access call log for their own department. I don't want them to be in manager/admin group because they should not see call log of management or CEO.
Bojan Tomas about 3 years ago in RingCentral Admin Portal / RingCentral Web/Desktop App 6 Future consideration

CNAM for individual user for UK account

Customers would like to enable CNAM for individual users on their admin portal.It will help customer to assigned an individual CNAM for their user when making outbound calls to their client.
Hiromithu Ishigaki 3 months ago in RingCentral Admin Portal 0 New

Company Wide Call/SMS/Fax blocking

Please create a feature in the admin portal to block specific numbers from calling all company and user phone numbers, along with SMS/Fax. Currently having to do so user by user is extremely time consuming and put our company at risk when scammers...
Guest almost 3 years ago in RingCentral Admin Portal 8 Already exists

Increase maximum allowed callers in a call queue to 50 callers

I ncrease account of callers in the queue from 25 callers to 50 callers.
ROXANNE GOMEZ 20 days ago in RingCentral Admin Portal 0 New