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Analytics report for IVR key presses

Hello, i would like to request an analytics report that will show me what the caller pressed when calling our 800 # IVR. For example we have our 800# and callers get an option for English press1 and Spanish press2 after pressing that option they g...
Avit Castillo 10 months ago in RingCentral Admin Portal / RingCentral Analytics 3 Under review

IVR for Outgoing Calls

i want when i make an outbound call, RingCentral will automatically route the call through my selected options menu, allowing receivers to choose the appropriate option for their needs.
Martin Grey about 1 month ago in RingCentral Admin Portal 0 New

Super Admin Can View any Message/FAX/Voicemail

The Super Admin account, as well as other accounts granted this needed permission, should be able to view the messages on any user/line. The lack of this ability causes some headaches and seems obvious since the admin can always change the passwor...
Jared Parker almost 2 years ago in RingCentral Admin Portal 0 Under review

Service Web: Port-In Date for Numbers Visible

When numbers are newly ported to RingCentral, the port-in date is obscured from view. This information is relevant and helpful for customers who are reconciling number ownership. In this particular example, a losing carrier is requesting payment f...
Taylor Wells over 1 year ago in RingCentral Admin Portal 0 Under review

Single Pane of Glass for multiple Call Queue Logs

If a Call queue Manager is assigned multiple call queue, they should be able to look at the detailed call logs for both queues at the same time; currently this is only possible in the "simple" call log view. This makes it tedious for auditing purp...
Jesus Valle-Ruelas 9 months ago in RingCentral Admin Portal 0 Under review

User group access call log of the same user group

☐ I have sales department that for training purposes would like to access call log for their own department. I don't want them to be in manager/admin group because they should not see call log of management or CEO.
Guest over 2 years ago in RingCentral Admin Portal / RingCentral Web/Desktop App 4 Future consideration

put none RingCentral contacts to their deskphone's presence keys

put none RingCentral contacts to their deskphone's presence keys
Main main Jordan Bamba 20 days ago in RingCentral Admin Portal 0 New

Custom Rules - Called Number to include extension as well as DID

Currently we are able to create a custom call handling rule that says when a number is called to manage the call per the rules specified. However, when we select a number, it only tracks the full DID of the number, and if someone transfers a call ...
Mike Kralik 7 months ago in RingCentral Admin Portal 0 Under review

Ability to Hide or Filter User Roles

I would like to have the ability to hide certain user roles that are not in use. For instance, if I don't have any users assigned to the Standard role, I want to be able to hide it so the role selection looks cleaner. Maybe having a show/hide opti...
Nick Rowland 3 months ago in RingCentral Admin Portal 0 Under review

Increase Character Limits on Billing Codes Field (Cost Center Management)

We use cost center accounting codes that are 42 characters in length. It would be a HUGE win if we can put in the entire cost center accounts into the RC billing Cost Center Management under Billing Codes. Currently this field is limited to 24 cha...
Kevin Foster 20 days ago in RingCentral Admin Portal 0 New