RingCentral Admin Portal

We would like to see a feature added to the admin dashboard that would allow us to set specified times for "accept queue call" to be toggled off for all agents so that if an agent forgets to toggle this off at the end of their shift, it will be to...

The user's fax cover sheet should be auto-populated the recipient: To: information (name, company, phone) This is in terms of the Custom fax cover page

We would like this new "Request Feature" because we have just recently experienced a bad situation where our Google Drive Archiver was disconnected and we don't know how this could have happened and we didn't get any notification from the UC admin...

Having a feature that enables DND to turn on while the user is in an active call avoids having an incoming call ringing away while waiting for you to interrupt your current call to answer. The feature is available for video call already but just n...

I hope we can extend the Audit Trail Data Retention for tracking purposes for at least a year or so to see all changes have been made to the account.

The Super Admin account, as well as other accounts granted this needed permission, should be able to view the messages on any user/line. The lack of this ability causes some headaches and seems obvious since the admin can always change the passwor...

☐ I have sales department that for training purposes would like to access call log for their own department. I don't want them to be in manager/admin group because they should not see call log of management or CEO.

Customers would like to enable CNAM for individual users on their admin portal.It will help customer to assigned an individual CNAM for their user when making outbound calls to their client.

Please create a feature in the admin portal to block specific numbers from calling all company and user phone numbers, along with SMS/Fax. Currently having to do so user by user is extremely time consuming and put our company at risk when scammers...

I ncrease account of callers in the queue from 25 callers to 50 callers.