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RingCentral Admin Portal

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Automatic text forwarding

We can make easier to get same text to several numbers
Guest over 2 years ago in RingCentral Admin Portal 2 Under review

Allow Single Email Address for Multiple Extensions

Allowing one user with multiple phones (multiple offices at same site) to access notification emails from RingCentral would be helpful. As it stands, only one email address is allowed for each user. For those with multiple phones, it is impossible...
Chris Bernhardt 3 months ago in RingCentral Admin Portal 0 Under review

Admin’s of the system need to see if a physical phone is forwarded and to un-forward in the RC portal, and also forward remotely.

There needs to be a way to track down a physical phone that has been forwarded to another extension. We should be able as Admin’s of the system to see if a physical phone is forwarded and to un-forward in the RingCentral portal, or even forward re...
Robin Howard 4 months ago in RingCentral Admin Portal 0 Under review

Presence "Leave Empty" Option Does Nothing

Hello, when trying to organize busy lamps on our desk phones (VVX450). We would like to leave some empty spaces. For example, we want the busy lamps to appear only on the expansion module and not on the display within the 12 buttons. When I click ...
Nestor Salcido 10 months ago in RingCentral Admin Portal 0 Under review

Change the name of "Main Site" when multi-site is enabled

I have multiple sites enabled, but the default "Main Site" can't be changed. Give us admins the option to change the "Main Site" to something more usefule that will make it easier to know what site "main site" is.
Trevor Harrison about 1 year ago in RingCentral Admin Portal 0 Under review

Enable Audit Trail to be added to Custom Roles

Audit Trail is a selectable feature in custom user roles, but only becomes available on the Super Admin or Billing Admin Role (per RingCentral documentation). We have custom Site Administrators that would greatly benefit from the Audit Trail featu...
Tom Lampert 4 months ago in RingCentral Admin Portal 0 Under review

Show dependencies on service.ringcentral.com

Hi, Sometimes, we can't delete certain objects such as "call queues" because they are being used by other objects such as "users". Finiding the dependent object can be very time consuming. We need to have a feature that shows the dependencies of t...
Amine Dahel over 1 year ago in RingCentral Admin Portal 0 Under review

Limit Call Monitoring Permissions

When setting up Call Monitoring groups, it would be great if we could limit the functions so the "users that can monitor" are only able to listen, but not able to whisper/barge/take over calls, so that it could be used as a training feature, witho...
Evan Loewen 6 months ago in RingCentral Admin Portal 0 Under review

Create feature that shows similar data using Analytics report and Call logs excel file

Create feature that shows similar data using Analytics report and Call logs excel file. Downloaded excel file from Call logs shows different data using Analytics portal. Total number of outbound calls shows different number when compared to Analyt...
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Add a date/time delay to RingCentral account activation email

The account activation emails expire in 48 hours, so if we create a user account on Friday and send the activation email it will usually expire before the user has a chance to read it, which generates a supoort ticket. If we select send later we n...
Stuart Gormley 10 months ago in RingCentral Admin Portal 0 Under review