RingCentral Admin Portal

disable incoming caller ID even using IVR Menu

When we assign users to a number there are fields for Job Title and department. We have been filling this out when setting up new users but have realised that this is causing data duplication. Is there a way we can get these fields pulled from the...

Add the ability to download ALL extension types in a single download file. This is useful to understand ALL of the assigned extensions and their purpose. Being that we are an Enterprise account, we use ranges of extensions for different purposes a...

option to turn on and off direct dial of extension numbers/ direct lines from external callers.

Allow more than one source of SSO for different domains such as different Microsoft tenants. Therefore, if you have a variety of email domains amongst your users, you can specify different sources of SSO for those domain if necessary.

Currently there is no way to view any Integrations or addons in the Admin Panel. We'd love to be able to see if any folks have enabled anything on our account, this seems like a nice security feature.

We need to be able to see what call recordings are being played, by whom, and the date and time they were played. This is so we can tell if anyone is browsing through call recordings in an inappropriate manner. It would be useful to have these det...

When a 911 call is placed, all 911 alert recipients should be part of a queue to be able to pick up and listen to the call in real time. This will allow internal emergency teams to be fully aware of all aspects of the emergency, without wasting pr...

The availability of Voicemail to Text Option even if HIPAA is activated on the account. This would really help us a lot. It would benefit us not having to listen to every voicemail message we receive if it is being transcribed to us.

For admin or users to be able to set an option for callers to send an automated SMS when calls are unanswered instead of being routed to Voicemail only.