RingCentral Admin Portal

The incoming caller ID information provided to an added member in a phone sys. group queue extension and call routing detail given to the caller differ when an Active custom rule is used. The member needs to know when calls being received are from...

I would like to have 2 of my lines ring for a few rings then I would like the line to ring on a third line and the original 2 lines.

We have Service Business Developments Centers for each of our locations and would like the Director to be able to manage her own staff. Currently if I assign her User Admin access it is for all employees across the organization. I would like the a...

Right now Admins can still see who calls all lines, the ability to designate a line completely anonymous would be benficial.

In the Live Reports, there should be a report for # of voicemail. In the Performance Reports, there should be a KPI for VM Redirects. That way, the redirects VMs can be compared side-by-side with the actual voicemails so users and admins can easil...

can we add option for zip code while using multi Level IVR or adding the option to enable dial by extension on multi level ivr

As a multi line phone system and one operator it helps to have the ability to page or intercom other callers.

add more than 50 members to a personal group contacts

It would be helpful to have a universal search in the Admin Portal for phone numbers and extensions telling us where any number is assigned (ring groups, call queues, IVR key presses, users, phones, etc.). In many cases, finding where things are a...

It would be nice to have more control over the desk phone line display and internal caller display name. Right now the phone's use the 'firstname' and 'lastname' fields on the Admin portal, which is fine for organizational purposes, but lacks from...