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RingCentral Admin Portal

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Call Queue Manager Access to Call Logs Exclusive to Call Queue Members

Why is it useful? - This is to segregate call recordings for call queues. The call queue manager should only have access to the call recordings of the call queue members and should not have explicit access to other user's or company call recordi...
Jorge Mico 10 months ago in RingCentral Admin Portal 0 Under review

UC Command Line Interface

Adding a CLI to RingCentral UC would allow an unprecedented level of automation when making changes over a large area of infrastructure. The application of urgent routing changes across an Enterprise, scriptable input to make updates en masse and ...
Jake Anhalt 10 months ago in RingCentral Admin Portal 0 Under review

Being able to export all blocked numbers in our account

Our Security team and HR division asks this from time to time and to have the ability to export all the Blocked Number for all of our stores (over 1000) would be a helpful tool.
Don Dillon 10 months ago in RingCentral Admin Portal 0 Under review

Record three way calls

I cannot imagine why this has been overlooked for this long. Once you connect a 2nd person to a three way call, the recording stops. Those are the conversations I need the most.
The Fixer over 1 year ago in RingCentral Admin Portal 0 Under review

Would like to be able to upload .mp3 voice mails to an individual user's voice mail box.

When one user has left our employ and another user comes in to take their place I would love to have the ability to download the previous users' voice mails (which we can do) and then immediately upload them back to the users mailbox who is taking...
Timothy Jablonski over 1 year ago in RingCentral Admin Portal 0 Under review

Allow Site Specific E911 Alerts

Allow Site Specific E911 Alerts
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

send SMS from an online form

I want to setup an online form and then send a SMS to the users that register in that form.
Alexis Fedor over 1 year ago in RingCentral Admin Portal 1 Under review

doorloop

please do a partnership with doorloop to integrate and tack call within the system for tenants, customers etc. auto detect and connecting logs to the customer profile
Trevan Humphrey 10 months ago in RingCentral Admin Portal 1 Future consideration

Changes made utilizing templates do not get saved in the audit log.

Unable to see change within the audit log and/ or comments section after uploading changes to template.
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Export List of Queue Members

It would be infinitely useful to have a feature where admins can export a list of all of their queues with their members. Have needed this multiple times but according to support the only way is to view each queue and copy the members out manually...
Erik Jacobsen over 2 years ago in RingCentral Admin Portal 0 Under review