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RingCentral Admin Portal

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Ability to Set Ring Time for Desk Phones using a Template

This would help greatly if an admin would like all users' desk phones to ring for the same amount of time before going to voicemail, transferring, etc. Right now, you are only able to set the ring time for the desktop and mobile apps before forwar...
Cassandra Champney about 2 years ago in RingCentral Admin Portal 0 Under review

Add Trusted Caller and Allow Changing Robocall message to Auto Receptionist

It would be useful to be able to change the default message when Robocall Block is enabled and add a 'Trusted Caller' whitelist to the Auto-Receptionist. This would allow us to let people know their call has been blocked as suspected robocaller th...
Burt Abreu about 2 years ago in RingCentral Admin Portal 0 Under review

Simplified Admin Portal

Streamline and simply the admin portal for small businesses please. I'm a restaurant and need only two lines with custom voice-messaging capability. With Covid, our hours have had to be quickly modified due to staffing issues and the like. I love ...
Grace McNiel about 2 years ago in RingCentral Admin Portal 0 Under review

Max Character Length in Name Field (Service Portal > Phone Numbers)

The max character allowed on the name field in : "Phone Numbers --> All Numbers --> choose a number --> Name field" has been reduce to 15 character. This significantly decrease the info we can provide on the field. As shown in screen grab...
Taylor Wells about 2 years ago in RingCentral Admin Portal 0 Under review

Sequential Rings

I would like to have 2 of my lines ring for a few rings then I would like the line to ring on a third line and the original 2 lines.
Rebecca Armstrong about 2 years ago in RingCentral Admin Portal 0 Under review

Add the Session ID column to exported Expanded All - Detailed Call Log Reports

When working with the data that can be exported from the system's Call Log Report that is in Detailed view and with All Expanded, there is no way to currently group the lines together. Please include for each call the Session ID that shows up when...
Sasha Madfes about 2 years ago in RingCentral Admin Portal 1 Under review

Option to select single playback when using IVR menu

Right now the IVR default settings for the greeting is for it to be played three times before transferring the call to the next step. Is there a way you could change that to a single playback?
Jenny Remolacio about 2 years ago in RingCentral Admin Portal 0 Under review

Deactivate fax

Have an option to deactivate fax for users account
John Lachica about 2 years ago in RingCentral Admin Portal 4 Already exists

Universal Search in Admin Portal

It would be helpful to have a universal search in the Admin Portal for phone numbers and extensions telling us where any number is assigned (ring groups, call queues, IVR key presses, users, phones, etc.). In many cases, finding where things are a...
Arron Meyer-Razon about 2 years ago in RingCentral Admin Portal 0 Under review

Set up new user E-Mail limited to 48 hours

It would be helpful if the welcome E-Mail for a new user could be sent more than 48 hours in advance. Under the current system, the user has to respond quite quickly and may not be able to if traveling. The 48 hour limit also means that we cannot ...
Alan Kobb about 2 years ago in RingCentral Admin Portal 7 Under review