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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Admin Portal

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IVR Menu option If caller enters no action after the prompt played 3 times

Customer looking if for a feature for the that "If caller enters no action after the prompt played 3 times" to be changes instead of playing the prompt 3 times is to 1 and 2 or better set it for 30 second then Disconnect the call or Connect ...
RC Tester Account 3 months ago in RingCentral Admin Portal 2 New

Ability to add number or coworker in ring settings of user template

There is add number or coworker in the user list when you edit a single user settings, but when you create a user template, you can't add number or coworker which cause a lot work when we create new users.
Admin Yealink 4 months ago in RingCentral Admin Portal 0 New

Call Waiting options to redirect when turned off

When turning off Call Waiting currently callers are redirected to Voicemail. There should be options available so a call can be redirected to other places not just voicemail. Call Not Answered has the ability to select different option to redirect...
Peter Daniel 4 months ago in RingCentral Admin Portal 0 New

User Template - use of number that are assign in Call Queue or other Site location

Customer would like to use phone number assigned to a IVR Menu, Call Queue and Site Location. As of the moment this option is not available yet and can only see numbers assign as Auto Reception or direct to user extension.
RC Tester Account 18 days ago in RingCentral Admin Portal 0 New

SIP Setting information

SIP setting information from support article https://support.ringcentral.com/article-v2/Setup-Algo-SIP-Endpoints-as-a-Paging-Device-RingCentral.html?brand=RC_US&product=RingCentral_MVP&language=en_US Seem inaccurate as customer was able to...
RC Tester Account 18 days ago in RingCentral Admin Portal 0 New

Have the online account to have a download for all extensions

We need to have to be able to export all extension on the account the only available download is on the User/ User with extension/ download what we need is an export for all the extension on the account including call queue, message only extension...
James Paul Bermoy about 2 months ago in RingCentral Admin Portal 0 New

Add tools to the admin portal to easily audit user TCR campaign registration

Us account admins need to ensure all user phone numbers are added to our active TCR campaign, but at this time it is not easy to do. Would it be possible to add a TCR Campaign column to the user list download or phone number list download? Or mayb...
Tim Fitzgerald 9 months ago in RingCentral Admin Portal 0 Under review

Retain and Assign Site to Inventory Numbers

We have many sites that have their own set of purchased and reserved numbers. If we move the numbers to inventory, I don't see a way to assign a "company" number to a site once in inventory. If I assign a spare number to the site it belongs to it ...
Connie Skrivseth over 1 year ago in RingCentral Admin Portal 1 Under review

Stop SMS from sending on customer on campaign

It would be useful if there is a place on the online account where we can add the number of the customers who opted out with the SMS to stop sending SMS to the particular customer
James Paul Bermoy 3 months ago in RingCentral Admin Portal 0 New

Bulk Delete of Unassigned Extensions

After bulk delete of user accounts, a pool of unassigned extensions are created. The numbers and licenses are not available for any subsequent bulk user creation because administrators are required to manually click though the delete of each unass...
Jody Ecklund over 1 year ago in RingCentral Admin Portal 1 Under review