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RingCentral Admin Portal

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Call Queue estimated wait time feature

verbatim: We want to 'announce' the estimated wait time to queue callers and potentially give them an option to leave a voicemail or continue to wait.
John Ramirez over 1 year ago in RingCentral Admin Portal 1 Under review

Data retention for sent fax items for more than 30 days.

Data retention for sent fax items for more than 30 days.
Guest over 1 year ago in RingCentral Admin Portal 1 Already exists

Wanted to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)

Currently functionality is limited to either receiving faxes via email notification attachment OR have them print physically by using a custom rule workaround to apply unconditional forwarding. We would like to have our business critical faxes in ...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Admin access to Fax, Message, and call history for all employees using RC

I have been asked if there is a way to access past fax, message and call history for employees and ex-employees, several times. Looking through RC, I am finding that this option is not available. Adding this as a function in the admin console of R...
Edgar Jameson over 1 year ago in RingCentral Admin Portal 1 Under review

caller id and number called on inbound calls

Can you add both, caller ID and called number on inbound calls in the same time?Referring to users, groups have this option Called number doesn't work at all at the moment
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Add the recipient number to email notifications

In the SMS/Missed Call/Fax messages please include the number that it was sent to. In the case of Company Message recipient its impossible to interpret who the message is intended for without signing into the app or Web admin center in some cases.
Brian Niewohner almost 2 years ago in RingCentral Admin Portal 3 Under review

Add option to automatically delete Voicemails once the user has been emailed a notification regarding the email

Give Super Admin the option to automatically delete voicemails when users have been sent a notification email about the voicemail.
Guest almost 2 years ago in RingCentral Admin Portal 2 Under review

To have filter option to manage internal and external calls to a different call handling settings.

to increase productivity.
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Automated Daylight saving switch for Main IVR Custom Rules over multiple regions

Useful for Cloudflare inbound Sales call routing to auto adjust hours in the Main IVR Custom rules for each of our 3 world regions For PST -> PDT and PDT->PST changes we have to manually adjust the working hours for UK and Singapore (APAC an...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Have Customer Service Record (CSR) available on the Service Web

Availability of Customer Service Record (CSR) information in our web portal to prevent mismatching info that would cause port-out delays.
Maria Della almost 2 years ago in RingCentral Admin Portal 0 Under review