RingCentral Admin Portal

You can see the phone is on the network, you can see the phones MAC, Why cant you see the current IP address of the phone? The phone hub shows a ton of valuable information regarding the phone, except the IP address. Please fix this.

I need to know how to generate a report of all faxes our company has sent that included page counts. I have generated a report under Reports/Call Log/ and changing Type of Call to Fax but page counts are not included in this. Can we add this detai...

When I create custom call handling rules for Holiday, department meetings, down days etc, it would be great if they could be copied, imported/exported. It is a pain to create 15 renditions of the same rule

We would like to reduce the number of manual steps it takes to configure a new user. Currently we need to manually add users to call queues, park locations, pickup groups, and paging groups, each separately. Ideally we should be able to have these...

verbatim: We want to 'announce' the estimated wait time to queue callers and potentially give them an option to leave a voicemail or continue to wait.

I have been asked if there is a way to access past fax, message and call history for employees and ex-employees, several times. Looking through RC, I am finding that this option is not available. Adding this as a function in the admin console of R...

Currently, when using a multi-level IVR menu, e are forced to allow the base prompt to repeast three times before triggering a call exception when the caller does not press a button. This should be updated to the account admins can pick a number f...

Can you add both, caller ID and called number on inbound calls in the same time?Referring to users, groups have this option Called number doesn't work at all at the moment

In the SMS/Missed Call/Fax messages please include the number that it was sent to. In the case of Company Message recipient its impossible to interpret who the message is intended for without signing into the app or Web admin center in some cases.

Give Super Admin the option to automatically delete voicemails when users have been sent a notification email about the voicemail.