Skip to Main Content

RingCentral Admin Portal

Showing 712

Customizable Dial-by-Name prompt

Would like the ability to record a prompt for the Dial-by-Name directory. Use case is this: We are a non-profit who serves teachers. We have a fleet of field representatives assigned to field areas made up of school districts. If a teacher calls, ...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Allow custom answering rules to override main call handling rule. Example: Holidays

Currently for a holiday I have to create a custom answering rule for said holiday, but to use this custom rule I have to turn off the main handling rule and turn on the holiday rule. There should be a check box that allows the holiday rule to over...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Use same email address use for multiple extensions

we have multiple office locations. 2 of us have multiple extensions. we need to be able to assign the same work email address to both extensions. Now we are having to use personal email addresses to make ringcentral work. This is no longer conveni...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

RC Admin Portal - "We are sorry. Your request cannot be completed at this time. Please try again later." with no explanation.

Many of RC's processes, including re-assigning existing users to new phones, re-assigning existing phones to new users, moving numbers to inventory, adding a secondary digital line to an existing user, etc. are not intuitive and require a deep und...
Marc Blanchette over 1 year ago in RingCentral Admin Portal 0 Under review

Update Web service portal's language when removing did phone lines

Recently, while removing 37 DID phone lines from our premium web portal, there was 2 options, 1. Hold line and move to unassigned area. 2. Release and remove line. The 2nd option leads us to believe we are no longer liable. You should add language...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Add an option to block one specific number for the entire company.

right now, you can only block a number to a specific employee extension/number. I would like a feature to do a company wide block of a specific incoming number. Going employee by employee takes too much time. Also, there is no way to block a calle...
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Ability to change the number of prompts played in an IVR

We want to have an IVR play the pre-recorded prompt once, then connect it to the requested extension. Having to wait the extra two plays, especially for longer recordings is very cumbersome for customers.
Edward Roberts over 1 year ago in RingCentral Admin Portal 0 Under review

Consolidated Dashboard for Multiple RC Accounts

I own four physical tutoring franchises that now have one combined virtual tutoring center where we service our students online. Since we receive calls and texts from all four numbers, our weekend manager needs three computers and a cell phone all...
Alex Guppy almost 2 years ago in RingCentral Admin Portal 2 Under review

Set Outgoing Caller ID for all numbers on assignment

Currently, when a user is added to the RingCentral Admin Console our IT Support team has to go manually adjust every phone number listed in the user's Outgoing Caller IDs section to match their main phone number rather than use the company mainlin...
Jason Brady about 1 month ago in RingCentral Admin Portal 1 Under review

Ability to assign credentials to bulk user uploads

We would like to have the ability, when adding users in bulk, to be able to assign credentials and activate accounts via the bulk upload template
Matt Wallace 6029209 about 2 months ago in RingCentral Admin Portal 0 Under review