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RingCentral Admin Portal

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Ability to Remove the *9 or the ability of the users stop the automatic call recording manually

Ability to Remove the *9 or the ability of the users stop the automatic call recording manually
Maribel Lopez about 2 months ago in RingCentral Admin Portal 0 New

Option to disable internal call recording

Internal calls don't need to be recorded like external calls. Need a feature to disable call recording internally. Wasted storage.
Henry George about 2 months ago in RingCentral Admin Portal 0 New

Custom Role for Call Queue Manager

Create a custom or add a permission for a call queue manager. Current Permissions available are Full Access managers can edit all settings. Member managers can edit group members and change availability status. Message managers can check/manage qu...
Genaro Habla about 2 months ago in RingCentral Admin Portal 0 Under review

Configure Keypress to Return to the Main IVR Menu

The default keypress to go back to the Main IVR Menu from the Dial-by-name directory is "0." This contradicts the "0" function of each IVR Menu which is used for our receptionists. Please add an option to configure the keypress to go back to the m...
Jorge Mico about 2 months ago in RingCentral Admin Portal 0 New

Single-Level & Multi-Level IVR buttons

Single-Level & Multi-Level IVR buttons availability from the Call Handling page of General Setting from Auto-Receptionist. As the option shows before, regardless of the option chosen as Call handling of the Auto-Receptionist, the same featured...
Ryan Sta. Ana about 2 months ago in RingCentral Admin Portal 0 New

Option to add contacts efficiently

It would be very helpful if, upon clicking on a phone number, a field could open up directly where I could input the contact's name. Alternatively, a drag and drop feature could also make this task more efficient.
John Paul Ramirez about 2 months ago in RingCentral Admin Portal 0 New

IMS INTEGRATION

ims/xanatek intergration with ringcentral would be nice to be able to sync our contacts seemlessly
Kyle Mittrick about 2 months ago in RingCentral Admin Portal 0 New

Please add feature where you can see the name or extension the call recording is from.

I was trying to download the call recording on my online account however I am unable to identify the downloaded recording to whom it is from
James Paul Bermoy about 2 months ago in RingCentral Admin Portal 0 New

Call Reports With All data In One Line Not Three

When you download a call report based on details it does not give a clean csv with all the data on one line. The simple does one line but all not fields, Should look like simple but all details of routing.
John White about 2 months ago in RingCentral Admin Portal 0 New

Adding key presses to IVR to leave a callback number

If it is possible to add a specific key press to the IVR to leave the callback number of the caller.
Richard Patungan about 2 months ago in RingCentral Admin Portal 0 New