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The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Admin Portal

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Call should be disconnected right away if the caller does not say anything nor press # key from the User's Screen caller greetings

Issue: Screen caller / Caller Screening issue Actual Behavior: Call is still going through even if the caller did not say anything nor press # key from the User's Screen caller greetings Expected Behavior: Call should be disconnected right away if...
Vaitiare Cacho about 2 months ago in RingCentral Admin Portal 0 New

Allow to show/ edit company's phone number on fax cover sheet

Current fax cover sheet shows the phone number the same as fax number. Specialties call the number thinking that is our phone number. It would be nice if we could edit the number so callers do not get confused.
Nayla Bitar about 2 months ago in RingCentral Admin Portal 0 New

Service Status Notifications-Announcement Only Extension

Feature to have Service Status Notifications sent to a Message Only Extension or Announcement Only Extension
Alfred Lamsen about 2 months ago in RingCentral Admin Portal 0 New

Set CLIP and Clip no Screening by the admin

Today it is not allowed, that the admin sets CLIP and Clip no Screening.For several scenarios (e.g. POCs) it needs a quick way to set it.The process to get to this setting is very bumpy and lengthy - not user friendly.If there is a possibility, th...
Peter Wenger about 2 months ago in RingCentral Admin Portal 0 New

Ability to rename desk phone line keys presence)

We would like the ability to edit the information showing on the desk phone's line keys. For example, lines 1 &2 are assigned to the extension's owner. We would like it to look like: Line 1 Extension number Line 2 Firstname Lastname
Mervin Cuneta about 2 months ago in RingCentral Admin Portal 0 New

To use multiple fax number as outbound fax ID

Customer would be able use a fax number as outbound caller ID and for receiving fax that they can assign another extension email addresses notification to received the notification and NOT only the assigned operator extension to received the fax.
Annie Austero about 2 months ago in RingCentral Admin Portal 0 New

We would like to be able to see incoming or missed calls as well as any SMS messages being sent by the user.

We would like to be able to see incoming or missed calls as well as any SMS messages being sent by this user.
Zanrakuzai Batuzai about 2 months ago in RingCentral Admin Portal 0 New

Customise a blocked call voicemail

The blocked call voicemail for either specified blocked numbers or withheld numbers (under Greeting & hold music for a call queue) cannot be customised. Allow user to upload their own custom voicemail announcement like in others arrears of the...
Biz Admin about 2 months ago in RingCentral Admin Portal 0 New

Allowing Custom Answering Rules to be exported and imported

I setup rules on different numbers for Area code routing and would like to be able to set it up on one number and then export and import it to other numbers that need the same rules.
Geoff Schwenker about 2 months ago in RingCentral Admin Portal 0 New

Add options to improve call forwarding (from providers like Google Voice)

Google Voice has a safeguard (presumably to limit routing to automated systems) which detects when a call is being picked up too quickly so routing is unable to connect to any IVR in RC without pressing 1 (or any other digit) to accept the call. ...
Matt Harris about 2 months ago in RingCentral Admin Portal 0 New