RingCentral Admin Portal

This is to better the customer experience. If you are assigned to the call queue, there shoul be 1 communication channel for all customers helped in that call queue so nothing is dropped during the customer experience.

In the admin call log add inbound and outbound SMS messages. It would be nice to see who is texting and what is being said while looking at all of the calls/faxes made.

I request you to add block outgoing call for a specific number features on admin portal

Currently numbers assigned to call queues are not available to be used as outbound caller ID numbers in User Settings templates. They appear in individual user settings, but when you are editing a template only site-level numbers appear. If you ha...

In Ring Central UC platform, there is a call recording feature available however recorded calls can be accessed by Individuals. There should be a option for Supervisor to listen the call recording We can create group and set Group Admin access to ...

As of now, the only option under the "Wait Settings" for Call Queues when members are available, but no members answer or all members are busy or unavailable is to "Wait". Admins would like for there to be forwarding options to other extensions.

We would like to prevent call queue members from switching status to do not accept calls or DND

Ιn the cost center manager center, when someone presses on the parent cost center to be able to see an overview of the total users and the sum amounts of the cost centers directly assigned to the parent cost center.

Option To Undo The Action For Deleted User

I have had some customers complaining that they are getting lots of email notifications about the declined user sign up for RCV Pro. They would like the ability to have the sign up attempts rejected but for this to not generate an email (ability t...