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RingCentral Admin Portal

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Video Recordings and Text Transcripts to Archiver

I would like to suggest that the video recording and text transcripts be backed up in the Archiver feature as well
Maribel Lopez 3 months ago in RingCentral Admin Portal 0 Under review

Performance Reports - additional filter for office hours

While the performance reports include the option to filter for day/week/month along with a specified timeframe per day, there is no option to filter for specific hours and timeframes over a longer period, e.g. I want to have a report for a full we...
Daniel Neuhoff 11 months ago in RingCentral Admin Portal 4 Under review

Restrict access to Admin Portal by geographic location of IP address

Prevent logins from IP addresses that are located in certain geographic locations. For instance, give the company the ability to restrict countries or regions of the world where they do not have a presence. This would provide additional security b...
O-Ren Ishii about 1 year ago in RingCentral Admin Portal 2 Under review

Suppress notifications to users when template changes are made or pushed

We will on occasions change a template setting or apply template setting to a user who missed having a template setting assigned. the user gets an email and also a voicemail informing them of a security change which leads to concern and confusion....
Carlos Couto over 1 year ago in RingCentral Admin Portal 0 Under review

Swap numbers online

Please add a feature in service.ringcentral.com so customers can swap numbers like what we are doing in AI (internally)
Main main Jordan Bamba 23 days ago in RingCentral Admin Portal 0 New

Move a Report and Subscription to another user

We have an admin who left our company and there are reports and subscriptions on her access. It would be nice there's an option to move the report or change the ownership of the report.
Mark Simons 23 days ago in RingCentral Admin Portal 0 New

Routing missed calls in Queues, and custom rules

As a technician, I CONSTANTLY run into the complaint from customers that you cannot route missed calls to an IVR in a Call Queue. For example; a customer wants their 7 phones to ring, IF no one picks up, instead of going to voicemail, they want to...
Josh Belegris 4 months ago in RingCentral Admin Portal 1 Under review

Option to remove Managers in call Queue not just simply changing the managers

As per screenshot, it cannot be saved without any managers in a call queue.
Ralph Reyes 24 days ago in RingCentral Admin Portal 0 New

Make the paging tone volume adjustable

Please make the paging tone volume adjustable. Even better, allow it to be disabled.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Consistently list Emergency Response Locations in User Download

The User Download on the Portal provides a list of Emergency Addresses used by staff. Yet we have found the data there is incomplete or inconsistent. We find many blank addresses where users has setup Personal Emergency Addresses (PERL). We also s...
Dean Eckstrom 10 months ago in RingCentral Admin Portal 0 Under review