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RingCentral Admin Portal

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Restrict users from changing the profile picture

As a business we need to have a common profile picture for all users, but currently as an admin we don't have the access to restrict the users from changing their profile picture. We could see a lot of users using personal pictures and other in-ap...
ROHIT PHADNIS 6 months ago in RingCentral Admin Portal 0 Under review

Allows Sites to be an option on the Messages Group Options for a User or Queue

We are trying to emulate a feature in our current Avaya PBX that allows multiple extensions to forward to the same IVR menu. For example dialing 12345 or 54321 would end up at a common IVR at 55500. We have custom hours and calling rules setup aro...
Dean Eckstrom about 2 years ago in RingCentral Admin Portal 0 Under review

Show the current IP of deskphones

You can see the phone is on the network, you can see the phones MAC, Why cant you see the current IP address of the phone? The phone hub shows a ton of valuable information regarding the phone, except the IP address. Please fix this.
Gaege Rivera - 1603 9 months ago in RingCentral Admin Portal 0 Under review

Call Handling Templates: Allow for these to be applied to other extension types (Sites, IVRs & Queues)

Please can you enhance Call Handling Templates so that they can be applied to not only RingCentral Users, but also extensions for Sites, IVRs and Queues. This feature would be particularly useful when we have been asked by the business to divert a...
Wickes Building Supplies Ltd 5 months ago in RingCentral Admin Portal 0 Under review

Allow number inventory move to unassigned extension

In the past when we deleted a user, the number would go back to unassigned extensions, now it goes to number inventory. It's more efficient, because all the numbers unassigned ext would forward to our main number. With Number inventory you have to...
Eric Walker about 2 months ago in RingCentral Admin Portal 0 Under review

Search for specific numbers when adding number

Currently, when adding a new local number to the account via admin portal there is no way to search for a specific number. Instead you must view all available numbers and refresh or go through a list. It would be more convenient to have the abilit...
David Rodriguez 3 months ago in RingCentral Admin Portal 0 Under review

Add text/SMS messages to the call log

In the admin call log add inbound and outbound SMS messages. It would be nice to see who is texting and what is being said while looking at all of the calls/faxes made.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Customize Email Notifications

One of my customers would like the ability to customize the system-generated email notifications that are sent to users when they receive a voicemail or fax or SMS message. Ideally, they could customize the branding and remove the RingCentral adve...
Tim Lopez about 2 years ago in RingCentral Admin Portal 2 Under review

Call reporting

I would like to see reporting with calls that are connected but a way to determine they spoke with a customer, not just call connected, that could just be it went to voicemail. It is better recorded keeping and holding employees accountable for th...
Gina Harmon about 2 months ago in RingCentral Admin Portal 0 Under review

Customizable password policies

Plain and simple, a check box or something that forces all users in the organization to adhere to a password policy. I.E. forcing password changes after 3-6 months, complex passwords only, ETC.
Gaege Rivera - 1603 3 months ago in RingCentral Admin Portal 0 Under review