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RingCentral Admin Portal

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Add text/SMS messages to the call log

In the admin call log add inbound and outbound SMS messages. It would be nice to see who is texting and what is being said while looking at all of the calls/faxes made.
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

block outgoing call for a specific number

I request you to add block outgoing call for a specific number features on admin portal
Guest over 2 years ago in RingCentral Admin Portal 2 Under review

Make call queue numbers available as outbound caller ID numbers in User Settings templates

Currently numbers assigned to call queues are not available to be used as outbound caller ID numbers in User Settings templates. They appear in individual user settings, but when you are editing a template only site-level numbers appear. If you ha...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Supervisor or Group Admin should have access to recorded calls for their team.

In Ring Central UC platform, there is a call recording feature available however recorded calls can be accessed by Individuals. There should be a option for Supervisor to listen the call recording We can create group and set Group Admin access to ...
Vishal Patel about 1 year ago in RingCentral Admin Portal 0 Under review

When All Members Are Unavailable Routing Options

As of now, the only option under the "Wait Settings" for Call Queues when members are available, but no members answer or all members are busy or unavailable is to "Wait". Admins would like for there to be forwarding options to other extensions.
Colton Pate over 1 year ago in RingCentral Admin Portal 1 Under review

prevent users from switching to DND

We would like to prevent call queue members from switching status to do not accept calls or DND
Rodolfo Sasabo almost 2 years ago in RingCentral Admin Portal 0 Under review

Option To Undo The Action For Deleted User

Option To Undo The Action For Deleted User
Ralph Reyes 3 months ago in RingCentral Admin Portal 0 Under review

Cost Centers Improvement

Ιn the cost center manager center, when someone presses on the parent cost center to be able to see an overview of the total users and the sum amounts of the cost centers directly assigned to the parent cost center.
Asimina Georgakopoulou 6 months ago in RingCentral Admin Portal 0 Under review

Enable CNAM for Australia

He all, We would like to use the CNAM feature for Austrlian outbound calls. Currently this is not an option
Timothy Lewis 5 months ago in RingCentral Admin Portal 0 Under review

Ability to turn off and control "Declined user signup" emails

I have had some customers complaining that they are getting lots of email notifications about the declined user sign up for RCV Pro. They would like the ability to have the sign up attempts rejected but for this to not generate an email (ability t...
Emma Murray almost 2 years ago in RingCentral Admin Portal 2 Under review