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RingCentral Admin Portal

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Automated Daylight saving switch for Main IVR Custom Rules over multiple regions

Useful for Cloudflare inbound Sales call routing to auto adjust hours in the Main IVR Custom rules for each of our 3 world regions For PST -> PDT and PDT->PST changes we have to manually adjust the working hours for UK and Singapore (APAC an...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Have Customer Service Record (CSR) available on the Service Web

Availability of Customer Service Record (CSR) information in our web portal to prevent mismatching info that would cause port-out delays.
Maria Della almost 2 years ago in RingCentral Admin Portal 0 Under review

More 3rd party storage sites on Archiver beta

I strongly suggest adding other 3rd party storage applications such as Sharepoint and Amazon S3 to Archiver Beta. This is beneficial because people need more options to store their backups, not everybody uses dropbox or google drive, or box.
Guest almost 2 years ago in RingCentral Admin Portal 1 Under review

Use same text to speech technology for custom voicemail greetings etc.

I have found that the IVR text to speech is useful and effective. It would be helpful if we could use this same text to speech function for other messages in RingCentral. Examples: Custom voicemail greetings Custom connection messages Anywhere tha...
Brian Kibbe almost 2 years ago in RingCentral Admin Portal 2 Under review

Add The Capability To Set Default Key For Call Flip

By default, when you add a user the default key press for selective Call Flip is *1. This can cause an issue when you are in an auto-attendant type call (i.e: non-RingCentral conferencing call service) and need to use *1. When you enter *1, your p...
Nestor Salcido 3 months ago in RingCentral Admin Portal 0 Under review

Backup Call log and call recording to external location.

Allow admins or RC system to automatically backup call logs and recording. The same way we can do it for Contact Center
Tony DaSilva 5 months ago in RingCentral Admin Portal 0 Under review

Set Outgoing Caller ID for all numbers on assignment

Currently, when a user is added to the RingCentral Admin Console our IT Support team has to go manually adjust every phone number listed in the user's Outgoing Caller IDs section to match their main phone number rather than use the company mainlin...
Jason Brady 5 months ago in RingCentral Admin Portal 1 Under review

Presence "Leave Empty" Option Does Nothing

Hello, when trying to organize busy lamps on our desk phones (VVX450). We would like to leave some empty spaces. For example, we want the busy lamps to appear only on the expansion module and not on the display within the 12 buttons. When I click ...
Nestor Salcido 5 months ago in RingCentral Admin Portal 0 Under review

Custom ring back time settings needed in Admin portal.

We would like the ability to set our ring back to receptionist at a lower interval. It is currently hard coded to 5 minutes, and we lose calls due to the long wait time. If we had the ability to set it lower, it would greatly help our business dur...
Eric Entin 8 months ago in RingCentral Admin Portal 0 Under review

Deactivate fax

Have an option to deactivate fax for users account
John Lachica about 1 year ago in RingCentral Admin Portal 4 Already exists