RingCentral Admin Portal

Reduce prompt played to 1 time in general IVR setting before its transferred to an extension. We work with older clients and for them to listen to prompt three times and wait to get to an extension is painful

we have multiple office locations. 2 of us have multiple extensions. we need to be able to assign the same work email address to both extensions. Now we are having to use personal email addresses to make ringcentral work. This is no longer conveni...

This would be great after ordering a few hundred phones, so I don't need to manually compile a list of devices for local IT support to install

When ringcentral receives an inbound call, the call is automatically considered "connected". When my ringcentral line receives an automated call that has important information, I miss half of the information that is being provided because ringcent...

Ability to have more than 25 devices in a paging only group

It would be very helpful to be able to change another user's presence from the admin portal. For example, if a user marks themselves as DND and then leaves for vacation without including in theis status note that they're on vacation, it is assumed...

Allow admins or RC system to automatically backup call logs and recording. The same way we can do it for Contact Center

In the RingCentral Admin Portal provide a way to set an alert when a physical phone is offline to send an email to an administrator.

I think this would be beneficial for companies that have to deal with confidential information like health and financial organizations in order to stay within the laws and guidelines surrounding this information (HIPAA, etc).

You can see the phone is on the network, you can see the phones MAC, Why cant you see the current IP address of the phone? The phone hub shows a ton of valuable information regarding the phone, except the IP address. Please fix this.