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RingCentral Admin Portal

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Customizable password policies

Plain and simple, a check box or something that forces all users in the organization to adhere to a password policy. I.E. forcing password changes after 3-6 months, complex passwords only, ETC.
Gaege Rivera - 1603 3 months ago in RingCentral Admin Portal 0 Under review

call recording greeting message using text-to-speech

Currently users will have to upload the mp3 file for the greeting message. The other greeting messages for the company have been created using text-to-speech already. However, there's no text-to-speech option or feature for the call recording gree...
Thanh Bui 7 months ago in RingCentral Admin Portal 0 Under review

Change the name of "Main Site" when multi-site is enabled

I have multiple sites enabled, but the default "Main Site" can't be changed. Give us admins the option to change the "Main Site" to something more usefule that will make it easier to know what site "main site" is.
Trevor Harrison 8 months ago in RingCentral Admin Portal 0 Under review

Disable 4-1-1 Directory Assistance

If a user dials 4-1-1 and then releasises there mistake we instantly get charged $2.75 even if the call didn't go through. I proposal that Admins shuld be able to disable this feature company wide as it's outdated and should be dropped, as 4-1-1 i...
Trevor Harrison 8 months ago in RingCentral Admin Portal 0 Under review

Bring back disabling of "Dial by Name Directory" to prevent hackers from finding out who all your users are in your business to social engineer them

For security reasons being able to disabled company directory, will prevent hackers from find out all the users in your company and then social engineeering them to get info to gaina access to your company to for example send a user ransomeware.
Trevor Harrison 8 months ago in RingCentral Admin Portal 0 Under review

Please return the ability to generate unassigned user upon deletion

The functionality when deleting a user used to be that the device and phone line (if any) re-appeared in Unassigned Users, ready to be set up from this menu. Now we have the option to delete the user and return to number inventory, which means we ...
Daniel Raiche 10 months ago in RingCentral Admin Portal 0 Under review

Call reporting

I would like to see reporting with calls that are connected but a way to determine they spoke with a customer, not just call connected, that could just be it went to voicemail. It is better recorded keeping and holding employees accountable for th...
Gina Harmon about 2 months ago in RingCentral Admin Portal 0 Under review

Ability to Create Button Speed Calls from RC WebGUI

On the Poly VVX-450 the only way to create button speed calls is to create it locally within the phone. I'd like to this this work within the RingCentral User/Admin WebGUI just like it is for Presence for other users. Along with other buttons, suc...
James Dolph 3 months ago in RingCentral Admin Portal 0 Under review

Centralized Greeting Prompts & Hold Messages

I would like to propose a way to make uploaded greeting prompts and messages availble to admins. While we can push out hold music and greeting settings to users via templates, I would like to see admins have the ability to make custom greetings, a...
Brian Davidson 8 months ago in RingCentral Admin Portal 1 Under review

primary number as default callerID

option to make a default, that newly added extensions have its own primary number as callerID, instead of a main account number as callerID
Petr Stourac 7 months ago in RingCentral Admin Portal 0 Under review