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RingCentral Admin Portal

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Capability to include IVR menus on ACR

RingCentral customers are now looking to include calls going to IVR menus included in ACR This will help them manage all calls when doing employee audit.
Vince Vales Jr 6 months ago in RingCentral Admin Portal 0 Under review

The caller ID should be longer then 15 characters.

The caller ID being 15 characters long is not long enough. I can not fit my company name on it. This is leading to my client not knowing who is calling. Infact, 15 characters is not even long enough for my full name, nor any of my employee's names...
Alexander Goreham 5 months ago in RingCentral Admin Portal 0 Under review

See a user's CQG membership from their extension settings

It would be nice to be able to look at a user's extension settings and see what CQG's they belong to as well as if they have been set as the VM recipient for any of their CQG's. It would be helpful to see this from their extension settings before ...
Paul Carmichael about 1 year ago in RingCentral Admin Portal 0 Under review

Ability to Assign Credentials and Activate Users after invite e-mail has been sent

We often are forced to program hard phones and ATA's with invalid e-mail addresses when bulk creating accounts. Once the e-mail invite is sent we lose the ability to assign credentials and activate the account. This is an important feature for us ...
Ron South 6 months ago in RingCentral Admin Portal 0 Under review

Create feature that shows similar data using Analytics report and Call logs excel file

Create feature that shows similar data using Analytics report and Call logs excel file. Downloaded excel file from Call logs shows different data using Analytics portal. Total number of outbound calls shows different number when compared to Analyt...
Guest almost 2 years ago in RingCentral Admin Portal 1 Under review

Schedule changes to Call Queue membership

When a member of a call queue is scheduled to be unavailable to answer calls within the queue, I would like to schedule the changes ahead of time to remove that person and add other members to fill in for that queue (to cover for the unavailable p...
Glenn Rhodes 6 months ago in RingCentral Admin Portal 0 Under review

Allow Locking of Individual Extension Fields/Settings

I would like to be able to give access to my users so that they can reset their PIN or make changes that are allowed within User Details of their extension while simultaneously blocking fields of my choice within that extension.
Taylor Wells about 2 years ago in RingCentral Admin Portal 0 Under review

Set up new user E-Mail limited to 48 hours

It would be helpful if the welcome E-Mail for a new user could be sent more than 48 hours in advance. Under the current system, the user has to respond quite quickly and may not be able to if traveling. The 48 hour limit also means that we cannot ...
Alan Kobb over 1 year ago in RingCentral Admin Portal 6 Under review

Increase data retention for call logs more than 2 years

retrieve call logs back 2020 for billing purposes. We need to immediately add this functionality retrieve logs for more than 2 years
Allan Butz Malunes 3 months ago in RingCentral Admin Portal 0 Under review

Lots of caller hang ups = Lots of silent 2 second voicemails Callers that don't leave a message—and hang up a second or two after the beep—means that I get a 1-2 second voicemail message of silence. Please create a feature that users could choose to NOT save these types of calls to voicemail. Something like ignore/delete any message shorter than 2 seconds. Maybe have a range of time.

All users.
George Milz 5 months ago in RingCentral Admin Portal 0 Under review