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RingCentral Admin Portal

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Enable CNAM for Australia

He all, We would like to use the CNAM feature for Austrlian outbound calls. Currently this is not an option
Timothy Lewis 5 months ago in RingCentral Admin Portal 0 Under review

Custom Answering Rule: Add Recurring Events for Holidays

Instead of having to remember how to set a voicemail for every holiday each year, it would be nice to create a rule and have it repeat yearly for Holidays you know your company will be off... Like Christmas Eve and New Years. Currently, you must p...
Guest over 2 years ago in RingCentral Admin Portal 4 Under review

Callers can press a key to request a call back and hold their place in queue

When callers find themselves in a call queue with extended wait times, it would be nice to have them press a # and request a call back, instead of holding... showing them that we respect their time but still want to handle their call.
Danae Pollack 5 months ago in RingCentral Admin Portal 0 Under review

RingCentral App: Do not Disturb Status should also stop incoming calls from queues

As per support case 16076197 When users set DnD, if they are also members of a queue, they will continue to recieve notifications/calls from incoming calls routed from a queue. To be truly in DnD mode users have to Turn off "Accept call queues" an...
Fraz Hamid 9 months ago in RingCentral Admin Portal 0 Under review

Ability to assign credentials to bulk user uploads

We would like to have the ability, when adding users in bulk, to be able to assign credentials and activate accounts via the bulk upload template
Matt Wallace 6029209 9 months ago in RingCentral Admin Portal 0 Under review

to be able to attach attachment thru google drive in the fax services

to be able to attach attachment thru google drive in the fax services When we send fax out , we would like to use google drive or dropbox to pull out attachment and sent out by fax
ANGELA A 5 months ago in RingCentral Admin Portal 1 Under review

Add condition to custom call handling: internal vs. external calls

Users may like the ability to have internal calls routed differently from external calls. For instance, having the ability to use this condition would allow a user to have all linked phones ring for a colleague, but only have the desk phone ring f...
Jacob Reeder over 1 year ago in RingCentral Admin Portal 0 Under review

Allow a super admin to view ALL support cases pertaining to the company

As a Super Admin I would like visibility into ALL the cases that were opened under the company I administer. Without such a view it is incredibly difficult for an admin to track the status of issues and ensure that things are being resolved as nee...
Doron Jaget over 1 year ago in RingCentral Admin Portal 0 Under review

Allow call loop

Callers should have the option to be able to route through a IVR and press 0 to then be routed to an call queue. If the agents don't pick up in a certain time then the call gets sent back to the IVR where the caller can then press 0 and be sent ba...
Amanda Bradbury over 1 year ago in RingCentral Admin Portal 0 Under review

Customize Email Notifications

One of my customers would like the ability to customize the system-generated email notifications that are sent to users when they receive a voicemail or fax or SMS message. Ideally, they could customize the branding and remove the RingCentral adve...
Tim Lopez over 2 years ago in RingCentral Admin Portal 2 Under review