RingCentral Admin Portal

support polycom phones for called number CNAM when the caller’s number is added on the personal contacts. Same behavior when using RingCentral app when calling the main company number.

Call screening should be able to find easily in the User's settings. It was replaced by Screen callers and it was hard to find in the settings of the extension.

I would like to be able to add an employee group, BUT send the SMS out as individual texts to different employees.

You can mute messages, but would like to also be able to mute items in the inbox

Phones configure themselves by accessing plain text configuration files hosted at a certain, RingCentral-provided URL. For instance, Yealink phones download their configuration from yp.ringcentral.com/provisioning/yealink/$PN . It would be great i...

When answering calls using MS teams app, it should show the caller ID and call queue name

My customer would like to have their reception phone ring once and then their custom greet caller with a message play and finally by the reception phone ringing. This way the customer would get a heads up that an incoming call is coming into the b...

Consolidate contacts shown in teams intergration or be able to opt out of showing teams contacts

Looking to add the queue status function to an overflow queue. Currently if queue "A" is alerted but no users available, the call will over flow to queue "B". This works correct but users in queue "B" are not able to use the queue status to turn o...

Due to recent laws in the last year or so, we are required to let the person being texted(SMS) to opt out of receiving future text messages. Can we have a canned text message added at the bottom of each text message we send allowing the person to ...