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RingCentral Admin Portal

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Allow a particular user to receive more calls than others in a rotational call handling queue

in a sales environment, we want to execute a rotational call handling. However, we may want a particular high performing user to recieve more calls than others. The ability to set a limit of calls for lower performing users or bump the priority of...
Arman Ghamami 5 months ago in RingCentral Admin Portal 1 Under review

Give administrators the ability to report on text messaging (number sent/received, and even view the text)

I need to be able to confirm remote employee activity - #of text sent / received / time of day ( and even the content of those text ).
Guest almost 2 years ago in RingCentral Admin Portal 2 Under review

ability to record call monitoring

Hi Please create a feature that user can record call monitoring when we monitor other user
company . about 1 month ago in RingCentral Admin Portal 0 Under review

Enable editing for "Block robocalls"

After listening to the available recording under "Block robocalls" section under the "Phone System" setup, I realized that it was not what I would like to have. Regrettably, I am not allowed to edit as I am in other areas where a recording is avai...
Wayne Jackson about 1 month ago in RingCentral Admin Portal 0 Under review

We need a way to assign permissions to call recordings done by the ACR. Currently the permissions are all or nothing. We need to at least have it set to assign access to recordings by site. Might also be beneficial to be able to assign by user group. I would also like to see an audit trail in the call logs of who is accessing someone's recording as well as who downloaded it.

I think this would be beneficial for companies that have to deal with confidential information like health and financial organizations in order to stay within the laws and guidelines surrounding this information (HIPAA, etc).
Paul Carmichael 7 months ago in RingCentral Admin Portal 1 Under review

Create feature that shows similar data using Analytics report and Call logs excel file

Create feature that shows similar data using Analytics report and Call logs excel file. Downloaded excel file from Call logs shows different data using Analytics portal. Total number of outbound calls shows different number when compared to Analyt...
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Caller ID

Allow ability to change the caller ID to one not listed under a site and on the fax cover page to any number. The fax lines and main lines are different, I should should be able to fill out the cover page with the correct information and not limit...
Joseph Williams 6 months ago in RingCentral Admin Portal 0 Under review

manually edit time field when creating a custom rule

Your current process requires the user to use your arrows to select the time instead of allowing the user to directly enter the time... annoying.
Precision Design Source . about 1 month ago in RingCentral Admin Portal 0 Under review

Make the paging tone volume adjustable

Please make the paging tone volume adjustable. Even better, allow it to be disabled.
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Provide a way to directly leave voicemails without first calling someone

There are cases where people only want to leave a voicemail for a person, and not ring a person's phone first. (Ex. If you want to leave a voice message, but it's not urgent.) Please provide a way to set a direct dial number to allow people to rea...
Peter Z. almost 2 years ago in RingCentral Admin Portal 3 Under review