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RingCentral Admin Portal

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Be able to display user names Last Name, First Name

I would like to display the user names by Last Name, First Name
Sameer Patel 21 days ago in RingCentral Admin Portal 0 New

Multiple and / or more flexible audio interruption

Hi there, I don't know why, but the current system only allow for 1 specific audio when interrupting. This is very limitating. What I would like to be able to do (as pretty much all business does) is the following: Play hold music After 30 seconds...
Dominic Ostiguy about 1 month ago in RingCentral Admin Portal 0 New

Searchable Dataset of Recorded Voicemail & Calls

It would be nice if recorded calls and voicemails can be saved as text, and then made searchable. For example, if I remember talking with a customer about certain issues, I can search up the key word(s), and find the call or voicemail where that w...
Nick Ban 9 months ago in RingCentral Admin Portal 0 Under review

Feature to Enable: Only Super Admin Should Create Support Cases

Why is it useful? - To have an organized way of submitting and tracking support cases and to see the volume of the affected users on the account. Who would benefit from it? - RingCentral, IT supports, Super Admin.- Eliminates multiple duplicated c...
Jorge Mico 5 months ago in RingCentral Admin Portal 0 Under review

Allow to still receive fax to user extension even if missed call settings is set to forward to an extension.

It would be convenient to still be able to receive incoming fax to a user extension even if the missed call setting is set to forward to another extension.
James Peterson 5 months ago in RingCentral Admin Portal 0 Under review

Super Admin Can View any Message/FAX/Voicemail

The Super Admin account, as well as other accounts granted this needed permission, should be able to view the messages on any user/line. The lack of this ability causes some headaches and seems obvious since the admin can always change the passwor...
Jared Parker over 2 years ago in RingCentral Admin Portal 0 Under review

RC University Courses assigment, and progress tracking over multiple users.

We are looking forward on educating our Operations team members on RC by having them complete the RingCentral university, engage voice and engage digital trainings. We would like to have a way of assigning the trainings to our team members and ...
Ever Estrada 9 months ago in RingCentral Admin Portal 2 Under review

User group access call log of the same user group

☐ I have sales department that for training purposes would like to access call log for their own department. I don't want them to be in manager/admin group because they should not see call log of management or CEO.
Bojan Tomas almost 3 years ago in RingCentral Admin Portal / RingCentral Web/Desktop App 5 Future consideration

Prebuilt Reports- Ability to copy prebuilt reports into a customizable template

Would love the ability to be able to copy pre built reports to be able to manipulate them as we find fit.
Goga Miric 4 months ago in RingCentral Admin Portal 0 Under review

Retrieve deleted conversations

Hope there's a way to retrieve deleted conversations.
Jessa Remo 22 days ago in RingCentral Admin Portal 0 New