RingCentral Admin Portal

.In this way, we would be able to analyse the caller's experience in missed calls more relatively and will help solving the issues related to minimize the missed calls.

When there are a lot of phone calls, and for quality and training purposes you are monitoring the calls, and it is very hard to keep track of which phone call you already monitor, and where you up to. SOLUTION will be to differentiate between read...

I see several ideas on blocking calls company-wide but here is how I would like to see it implemented. A blacklist table that after I put in a phone number I can check boxes that block that number from calling, texting, or faxing us. I also want a...

For compliance purposes

Please add the functionality to omit a fax cover page regardless of the email subject line being blank or not. This is a problem for large-scale email to fax operations and is hindering our ability to fully migrate certain labs to the RingCentral ...

Ability to change or customize the Play Announcement

In the Call Queue Wait Settings, there is a setting called "When members are available, but no members answer or all members are busy or unavailable" with a drop down, but the only option in the drop-down is to wait (then there is a subsequent opt...

Offer the option to beta test new features, admin portal additions, modifications, or enhancement prior to releasing the change.

Actively offer and recommend “compliance” services to assist with configuration documentation, risk assessment, key controls, etc. to assist highly regulated customers overcome internal obstacles and drive broad adoption.

Allow retention period for fax, IM, SMS messages to be set to “zero” and require delivery via email (or at least retention as short as 24 hours)