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RingCentral Admin Portal

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Undo Button

The concept of an Undo button is universal. RingCentral administrators would benefit from this feature in all aspects of the system's configuration.
Dennis Stratman about 1 month ago in RingCentral Admin Portal 0 Under review

Call Que Manager permissions

we currently do only have 3 permissions which can be assigned for Call Que Manager. - Full Access- Member management- Messages someone who would need to have both Member management & Message permissions we have to assign that person Full Acces...
Steven Basmacioglu 2 months ago in RingCentral Admin Portal 0 New

Need to import a directory of external numbers to Admin portal so they can pushed out to all phones.

Currently, it appears that each phone (or user app) must be programmed individually with a directory of external numbers. This is an extraordinary amount of repetitive work, when the directory could/should be able to be pushed out centrally. Is th...
David Hutchison 4 months ago in RingCentral Admin Portal 3 New

Add options to view all available licenses that shows the phone numbers via Service Web.

The customer would like to have the option on the interface of the Admin Portal under Licenses and inventory that they can easily find their available numbers by clicking it instead of adding the numbers manually under reserve number.
John Paul Ramirez 7 months ago in RingCentral Admin Portal 2 Under review

Ability to change Company Main number type to Voice only

The option to change the Company Main number type to be voice only would be beneficial. The ability to make these changes for all other numbers are available BUT NOT for the Company Main number for some reason.
Ngoc N 251 10 months ago in RingCentral Admin Portal 0 Under review

Enable CNAM for Australia

He all, We would like to use the CNAM feature for Austrlian outbound calls. Currently this is not an option
Timothy Lewis 11 months ago in RingCentral Admin Portal 3 Under review

Copy Custom Answering Rules to other Sites

My company has nine sites within RingCentral that all use the same Holiday schedule for office closures. Every year, I have to spend time manually inputting these hours into the custom answering rule I have for each location. It's Oct 31'st 2022 a...
Cole Devitt about 1 year ago in RingCentral Admin Portal 2 Under review

Call Queue Members able to access CQ voicemail

We think it would be beneficial to streamline the way CQ members can listen to voicemail that comes in to the queue. I opened a chat and they said the only way is for the user to have admin privilege's but that would give them more access than we ...
Marc Mascarenhas about 1 year ago in RingCentral Admin Portal 0 Under review

Backup Call log and call recording to external location.

Allow admins or RC system to automatically backup call logs and recording. The same way we can do it for Contact Center
Tony DaSilva over 1 year ago in RingCentral Admin Portal 0 Under review

Rate Center Changes

It is confusing to get a number from a different area that reflects that it is local when it is not close the impacted area. For example, the area codes 608 and 715 will reflect that they belong to Green Bay even though they are not, they just hap...
Brian Miller over 1 year ago in RingCentral Admin Portal 0 Under review