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RingCentral Admin Portal

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Ability to assign credentials to bulk user uploads

We would like to have the ability, when adding users in bulk, to be able to assign credentials and activate accounts via the bulk upload template
Matt Wallace 6029209 4 months ago in RingCentral Admin Portal 0 Under review

Add Contact Groups that can be applied to different sites

We work with multiple clients that have different sites, and I am sure many other RingCentral customers do as well. The global directory adds all phone numbers in the company to the directory, however our sites would benefit greatly from having Co...
David Nosack 7 months ago in RingCentral Admin Portal 2 Under review

Please return the ability to generate unassigned user upon deletion

The functionality when deleting a user used to be that the device and phone line (if any) re-appeared in Unassigned Users, ready to be set up from this menu. Now we have the option to delete the user and return to number inventory, which means we ...
Daniel Raiche 8 months ago in RingCentral Admin Portal 0 Under review

Call Queue & Ring Group ring order

It would be beneficial to expand on options for incoming calls to Call Queues and Ring Groups. Having the ability to choose between simultaneous and fixed orders are good. But could we get options for circular? This would be where if Person 1 and ...
Chris Redmond Ext 1147 9 months ago in RingCentral Admin Portal 0 Under review

Deactivate fax

Have an option to deactivate fax for users account
John Lachica 11 months ago in RingCentral Admin Portal 4 Already exists

Admins need to be able to disable auto-answer

This is possible in Engage but not in standard platform per support. I have numerous issues with agents walking away from their desks leaving auto-answer on and cannot disable the option as an admin nor see who is violating my request to keep AA t...
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Disallow user to have an option to Toggle (Accept Call Queue on or off )

Hi, i have a client that wants to have the users to not have the ability to toggle it on or off as she is one of the administrators and does not want users to have that option. We have checked all call queue settings of the members to ( Not allow ...
Paul Yamat about 1 year ago in RingCentral Admin Portal 1 Under review

Intercom working on a group of extensions

Our Company consists of over 1500 phones. I don't want to intercom 1500 plus phones. I want to be able to create a group of which Intercom would only work within each group. For example, If I create a group that consists of users 2100 to 2105, if ...
Guest about 1 year ago in RingCentral Admin Portal 1 Under review

email notification for incoming calls & outgoing calls & miss calls

we need to get email notification for all the calls that we received & all the calls taking out & miss calls as well
Roshan Wewewala about 1 year ago in RingCentral Admin Portal 1 Under review

Assign call queue membership, park locations, pickup groups, paging groups, etc. using User Settings Templates

We would like to reduce the number of manual steps it takes to configure a new user. Currently we need to manually add users to call queues, park locations, pickup groups, and paging groups, each separately. Ideally we should be able to have these...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review