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RingCentral Admin Portal

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Allow users to limit the numbers of times the IVR repeats before using call handling.

Currently, when using a multi-level IVR menu, e are forced to allow the base prompt to repeast three times before triggering a call exception when the caller does not press a button. This should be updated to the account admins can pick a number f...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

caller id and number called on inbound calls

Can you add both, caller ID and called number on inbound calls in the same time?Referring to users, groups have this option Called number doesn't work at all at the moment
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Add the recipient number to email notifications

In the SMS/Missed Call/Fax messages please include the number that it was sent to. In the case of Company Message recipient its impossible to interpret who the message is intended for without signing into the app or Web admin center in some cases.
Brian Niewohner almost 2 years ago in RingCentral Admin Portal 3 Under review

Add option to automatically delete Voicemails once the user has been emailed a notification regarding the email

Give Super Admin the option to automatically delete voicemails when users have been sent a notification email about the voicemail.
Guest almost 2 years ago in RingCentral Admin Portal 2 Under review

To have filter option to manage internal and external calls to a different call handling settings.

to increase productivity.
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Automated Daylight saving switch for Main IVR Custom Rules over multiple regions

Useful for Cloudflare inbound Sales call routing to auto adjust hours in the Main IVR Custom rules for each of our 3 world regions For PST -> PDT and PDT->PST changes we have to manually adjust the working hours for UK and Singapore (APAC an...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Have Customer Service Record (CSR) available on the Service Web

Availability of Customer Service Record (CSR) information in our web portal to prevent mismatching info that would cause port-out delays.
Maria Della about 2 years ago in RingCentral Admin Portal 0 Under review

More 3rd party storage sites on Archiver beta

I strongly suggest adding other 3rd party storage applications such as Sharepoint and Amazon S3 to Archiver Beta. This is beneficial because people need more options to store their backups, not everybody uses dropbox or google drive, or box.
Guest about 2 years ago in RingCentral Admin Portal 1 Under review

Use same text to speech technology for custom voicemail greetings etc.

I have found that the IVR text to speech is useful and effective. It would be helpful if we could use this same text to speech function for other messages in RingCentral. Examples: Custom voicemail greetings Custom connection messages Anywhere tha...
Brian Kibbe about 2 years ago in RingCentral Admin Portal 2 Under review

Add The Capability To Set Default Key For Call Flip

By default, when you add a user the default key press for selective Call Flip is *1. This can cause an issue when you are in an auto-attendant type call (i.e: non-RingCentral conferencing call service) and need to use *1. When you enter *1, your p...
Nestor Salcido 4 months ago in RingCentral Admin Portal 0 Under review