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RingCentral Admin Portal

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Copy Custom Answering Rules to other Sites

My company has nine sites within RingCentral that all use the same Holiday schedule for office closures. Every year, I have to spend time manually inputting these hours into the custom answering rule I have for each location. It's Oct 31'st 2022 a...
Cole Devitt 7 months ago in RingCentral Admin Portal 0 Under review

Set Outgoing Caller ID for all numbers on assignment

Currently, when a user is added to the RingCentral Admin Console our IT Support team has to go manually adjust every phone number listed in the user's Outgoing Caller IDs section to match their main phone number rather than use the company mainlin...
Jason Brady 10 months ago in RingCentral Admin Portal 1 Under review

Presence "Leave Empty" Option Does Nothing

Hello, when trying to organize busy lamps on our desk phones (VVX450). We would like to leave some empty spaces. For example, we want the busy lamps to appear only on the expansion module and not on the display within the 12 buttons. When I click ...
Nestor Salcido 10 months ago in RingCentral Admin Portal 0 Under review

Add a date/time delay to RingCentral account activation email

The account activation emails expire in 48 hours, so if we create a user account on Friday and send the activation email it will usually expire before the user has a chance to read it, which generates a supoort ticket. If we select send later we n...
Stuart Gormley 10 months ago in RingCentral Admin Portal 0 Under review

Two-Factor Authentication (2FA)

It would be nice to be able to remove 2FA from some user accounts but keep 2FA on others. Right now it all or nothing for 2FA.
Nick Leiby 12 months ago in RingCentral Admin Portal 1 Under review

Send to Voicemail option for incoming calls from queue

We'd like to provide an option for users to send an incoming call to voicemail when the call is originating from a call queue. Currently, there is an option to Answer, Reject or Ignore. But, if there is not another agent working, the caller has to...
Mark Huber about 1 year ago in RingCentral Admin Portal 1 Under review

Please return the ability to generate unassigned user upon deletion

The functionality when deleting a user used to be that the device and phone line (if any) re-appeared in Unassigned Users, ready to be set up from this menu. Now we have the option to delete the user and return to number inventory, which means we ...
Daniel Raiche about 1 year ago in RingCentral Admin Portal 0 Under review

Disallow user to have an option to Toggle (Accept Call Queue on or off )

Hi, i have a client that wants to have the users to not have the ability to toggle it on or off as she is one of the administrators and does not want users to have that option. We have checked all call queue settings of the members to ( Not allow ...
Paul Yamat over 1 year ago in RingCentral Admin Portal 1 Under review

Change multiple extensions at one time in queue

Currently to adjust who gets calls first you can only move one extension to the bottom at a time. Allow multiple extensions to be selected and dragged at the same time. Good for when your call center is in zones and moving zones all at once instea...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Call Queue roll to Second \"Overflow" call queue while keeping the "Simultaneous" ring setting.

We need a queue of two phones to ring simultaneously then, if not answered in time, ring a queue of four phones simultaneously. I'm told there is an "Overflow" that can be setup on the back end, but we would prefer the settings be available on the...
Guest almost 2 years ago in RingCentral Admin Portal 2 Under review