RingCentral Admin Portal

We want to set up out automated phone system in a way where it doesn't immediately hang up after the recording is played

To have another keypress option on the IVR Menu to allow the caller to dial by extension number instead of having it dialed straight during the IVR prompt.

caller id and number called on inbound calls on the RC website under the call log dashboard.

Suggestion for Ring Central Platform: Enhanced Custom Role Settings Feature Request: Allow administrators the ability to disable internal calls through custom role configurations. Steps to Reproduce Current Limitation: Navigate to "Users". Proceed...

Call screening should be able to find easily in the User's settings. It was replaced by Screen callers and it was hard to find in the settings of the extension.

Need substitute caller ID to be able to put on the template so we can assign substitute caller ID to multiple users at once.

We need the ability to create an automated SMS log report to be sent out every 30 days.

Looking for option in creating grouped contacts more than 50 entries. We would like to have the option to select entries up to 100, 200 or 500 entries. As of the moment its limited to 50 entries only.

When answering calls using MS teams app, it should show the caller ID and call queue name

The customer wanted to upload a CSV file with phone numbers for Multi-Site. They wanted it to be done automatically so they don't have to add the multi-sites with numbers manually.