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RingCentral Admin Portal

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Lots of caller hang ups = Lots of silent 2 second voicemails Callers that don't leave a message—and hang up a second or two after the beep—means that I get a 1-2 second voicemail message of silence. Please create a feature that users could choose to NOT save these types of calls to voicemail. Something like ignore/delete any message shorter than 2 seconds. Maybe have a range of time.

All users.
George Milz 5 months ago in RingCentral Admin Portal 0 Under review

When All Members Are Unavailable Routing Options

As of now, the only option under the "Wait Settings" for Call Queues when members are available, but no members answer or all members are busy or unavailable is to "Wait". Admins would like for there to be forwarding options to other extensions.
Colton Pate about 2 years ago in RingCentral Admin Portal 1 Under review

Ability to Hide or Filter User Roles

I would like to have the ability to hide certain user roles that are not in use. For instance, if I don't have any users assigned to the Standard role, I want to be able to hide it so the role selection looks cleaner. Maybe having a show/hide opti...
Nick Rowland 7 months ago in RingCentral Admin Portal 0 Under review

Add condition to custom call handling: internal vs. external calls

Users may like the ability to have internal calls routed differently from external calls. For instance, having the ability to use this condition would allow a user to have all linked phones ring for a colleague, but only have the desk phone ring f...
Jacob Reeder about 2 years ago in RingCentral Admin Portal 0 Under review

Closed for Bank Holidays

It would be useful to have a option to mark business closed autoimatically on bank holidays rather than having to do a custom rule every time
Pharmacist @ VIGO 12 months ago in RingCentral Admin Portal 1 Under review

Filter to Function for SMS Log Reports

The SMS log filter is already an active option on the Admin Portal however, the feature is not functioning correctly. Even if a number is searched, the results wouldn't change. Even if the filter for inbound or outbound is selected, same thing hap...
Jorge Mico 5 months ago in RingCentral Admin Portal 0 Under review

Backup Call log and call recording to external location.

Allow admins or RC system to automatically backup call logs and recording. The same way we can do it for Contact Center
Tony DaSilva about 1 year ago in RingCentral Admin Portal 0 Under review

Add method by which an admin can report on the SSO on/off switch inside individual accounts

When allow only SSO Login is turned on, an admin with the ROLE auth is able to turn the SSO switch off inside an account and add emails outside the SSO domain. Ultimately it allows an admin to create users outside of the domain. This should not be...
Donald Prescott 3 months ago in RingCentral Admin Portal 1 Under review

Custom Answering Rule: Add Recurring Events for Holidays

Instead of having to remember how to set a voicemail for every holiday each year, it would be nice to create a rule and have it repeat yearly for Holidays you know your company will be off... Like Christmas Eve and New Years. Currently, you must p...
Guest almost 3 years ago in RingCentral Admin Portal 4 Under review

RingCentral Admin Portal -- Phones & Devices User Phones --> Don't show RC APP status

Hi RingCentral, With the RC Admin portal we can see the status of the phones.But it seems that this only works for SIP devices (RC Phone and Sip phones), but not for the RC APP. Can you also the RC APP to this overview?
Jacco Van de Bovenkamp over 2 years ago in RingCentral Admin Portal 1 Under review