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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Admin Portal

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Enabling Logging for enabling or disabling External Guest Communication

Our security if very high and we found that this was turned on by an admin however, it is not being logged anywhere in the system. We would like to track these types of changes.
Kevin Fitzpatrick 4 months ago in RingCentral Admin Portal 0 New

Call waiting options

"Additional enhancements of selecting options on what to do with the call after call waiting is turned off is TBD after Q3 2023." <---- Heavily waiting fot this. we need to send calls directly to a team call queue whilst user is already engaged...
Holger Haase 5 months ago in RingCentral Admin Portal 0 New

Desktop app version report with station ID

It would be nice to add the station id associated with the user that shows on the report so you can determine if the computer is still active with that user. Also it would be good to add a refresh button or put a timeline on when the report will w...
Dave Dickhout 3 months ago in RingCentral Admin Portal 1 New

Request additional Call Recording Announcements

We would like to have more than one Call Recording Announcement This would allow us to have inbound and outbound different recording warnings required by our industry. Currently agents must read a script, but new agents can sometimes forget and th...
Michael Nelson 6 months ago in RingCentral Admin Portal 3 New

Hide the "My next steps" tab on myringcentral.com

You should be able to hide/acknowledge this red badge to remove it.
Bob Aldis 4 months ago in RingCentral Admin Portal 0 New

Add Paging and Intercom as options to be added from presence menu on phones.

Currently, we have to manually go into phones gui outside of RingCentral to be able to add this. This would save a lot more time and make phone system admins' lives much easier.
Nate Graham 6 months ago in RingCentral Admin Portal 1 New

Please label call logs/reports with names instead of extension numbers.

Please label call logs/reports with names instead of extension numbers. It is too confusing to try to match the extension number with the person instead of just having it labeled by name.
Kokob Joseph 29 days ago in RingCentral Admin Portal 0 New

Allow Call Queues to Have an Exit Button and Announce a Caller's Place in the Queue

When a client calls and is holding for a CSR they can have an announcement every minute to let them know their place in the queue. If the client does not wish to hold for a CSR, they can press 0 to leave a voicemail. This would benefit client sati...
Andre Gilbert 6 months ago in RingCentral Admin Portal 0 New

increase fax attachment limit

increase fax attachment limit to 50 to 100Mb
Ranier Gallego 3 months ago in RingCentral Admin Portal 1 New

Email correspondence within a case should be visible in the support site case information

I wanted to pull up documentation from the support portal but for some reason it does not provide any history of the email correspondence for this case. Can the correspondence be enabled in the Portal? Example if the customer responded to an email...
JR Marquez 4 months ago in RingCentral Admin Portal 0 New