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RingCentral Admin Portal

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Closed for Bank Holidays

It would be useful to have a option to mark business closed autoimatically on bank holidays rather than having to do a custom rule every time
Pharmacist @ VIGO 5 months ago in RingCentral Admin Portal 0 Under review

Admin Portal alert if a phone is offline

In the RingCentral Admin Portal provide a way to set an alert when a physical phone is offline to send an email to an administrator.
Tracey Lulek 7 months ago in RingCentral Admin Portal 0 Under review

Exclude an extension number from being dialed from within the name directory

In our scenario, message-only extensions are only used to receive faxes. Patients have been able to dial random numbers while in the phone tree and leave voicemails on a specific message-only extension. These voicemails will go unanswered, as they...
Sal Hernandez 8 months ago in RingCentral Admin Portal 0 Under review

Allow a Call Queue to disable voicemail

We'd like the option that if no reps are available to take a customer call, that the user simply be told that no reps are currently available and to try again later. Currently, that message is ONLY available if the queue (min 5 callers) is full. W...
Guest about 2 years ago in RingCentral Admin Portal 2 Future consideration

Call waiting to apply on call queue members.

Call queue members to have call waiting enabled.
Rinny Dela Cruz 29 days ago in RingCentral Admin Portal 0 New

Massively change Display name for users

Beign able to change the RingCentral Display name massively to all users or a set number of users in the admin portal
Alejandro Romero 29 days ago in RingCentral Admin Portal 0 New

Secondary option in Call Queue setting where we can set in there an external call forwarding for each call queue member

It will be nice to have a secondary or option directly in call queue setting wherein we can add or customize an external number for each members
Ralph Reyes 29 days ago in RingCentral Admin Portal 0 New

Release notes do not contain all fixes or modifications

The addition of this URL (https://support.ringcentral.com/release-notes.html) is great. I was unaware that this even existed until RingCentral support offered it. I did notice that some feature changes or fixed issues are missing from the release ...
Rob Morrison 9 months ago in RingCentral Admin Portal 0 Under review

Create a SPAM WARNING when spoofed PSTN inbound calls match a number within the RC Tenant

We have had instances where inbound PSTN spam caller ids have matched numbers within our RC tenant. This has resulted in instances where individuals believed their supervisor has called them when they did not. A call within a RC Tenant to another ...
Dean Eckstrom over 1 year ago in RingCentral Admin Portal 2 Under review

IVR change default greeting being played 3 times

The current default for IVRs is for the greeting to be played 3 times before transferring to a group or extension. It would be nice if you could change that to 1. I don't want listeners to have to listen to the message 3 times.
Mandi Zweifel over 1 year ago in RingCentral Admin Portal 3 Under review