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RingCentral Admin Portal

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Filter through SMS campaign numbers

When assigning numbers to a TCR campaign it would be beneficial to filter out the numbers that have already been selected, greyed out, and/or connected to a campaign. This will allow us to see a shorter list of numbers that are available to be add...
Mandymay2325 test account 9 months ago in RingCentral Admin Portal 0 Under review

Message-Only Extensions should have a schedule

Message-Only Extensions can be used for voicemail. Some call flows call for a different greeting during on-hours and off hours.
Rachel Burroughs 9 months ago in RingCentral Admin Portal 0 Under review

Allow Admins to turn "Accept Call Queue Calls" on and off via Admin Portal for extensions

We can see if call queue members are available, busy, or unavailable but cannot turn the "Accept Call Queue Calls" feature on for extensions via the admin portal. Some of our extensions are desk phones and there is no way to login as the extension...
6001 Mark Beaver 9 months ago in RingCentral Admin Portal 1 Under review

Ability to turn off and control "Declined user signup" emails

I have had some customers complaining that they are getting lots of email notifications about the declined user sign up for RCV Pro. They would like the ability to have the sign up attempts rejected but for this to not generate an email (ability t...
Emma Murray over 2 years ago in RingCentral Admin Portal 2 Under review

Allow custom rules to be copied!

When I create custom call handling rules for Holiday, department meetings, down days etc, it would be great if they could be copied, imported/exported. It is a pain to create 15 renditions of the same rule
Tammie Phillips over 2 years ago in RingCentral Admin Portal 4 Under review

Add The Capability To Set Default Key For Call Flip

By default, when you add a user the default key press for selective Call Flip is *1. This can cause an issue when you are in an auto-attendant type call (i.e: non-RingCentral conferencing call service) and need to use *1. When you enter *1, your p...
Nestor Salcido over 1 year ago in RingCentral Admin Portal 0 Under review

Provide IP Address for Connected Phones in Admin Console

Having the IP available to admins, both for the customer and for RC staff would allow better Managment of these devices. As the customer, whether working with RC staff or not, we would be able to access the web interface of the phones to perform r...
Mike Saylor over 1 year ago in RingCentral Admin Portal 0 Under review

Routing missed calls in Queues, and custom rules

As a technician, I CONSTANTLY run into the complaint from customers that you cannot route missed calls to an IVR in a Call Queue. For example; a customer wants their 7 phones to ring, IF no one picks up, instead of going to voicemail, they want to...
Josh Belegris about 1 year ago in RingCentral Admin Portal 1 Under review

Fax Icon pointed to the fax extension

Please have an option to switch from one extension to another. Add an an option to send a Fax using the Fax Extension. Clicking on the Fax Icon while logged into extension 101 should switch or point to extension 1006 in our configuration.
Carl Villella about 1 year ago in RingCentral Admin Portal 0 Under review

update call logs filter

I would like to add a feature request for Ring Central reporting to have some way to generate a report of all Emergency Calls. e.g. 911
John Ramirez over 2 years ago in RingCentral Admin Portal 0 Under review