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RingCentral Admin Portal

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Please return the ability to generate unassigned user upon deletion

The functionality when deleting a user used to be that the device and phone line (if any) re-appeared in Unassigned Users, ready to be set up from this menu. Now we have the option to delete the user and return to number inventory, which means we ...
Daniel Raiche 8 months ago in RingCentral Admin Portal 0 Under review

When All Members Are Unavailable Routing Options

As of now, the only option under the "Wait Settings" for Call Queues when members are available, but no members answer or all members are busy or unavailable is to "Wait". Admins would like for there to be forwarding options to other extensions.
Colton Pate about 1 year ago in RingCentral Admin Portal 1 Under review

block outgoing call for a specific number

I request you to add block outgoing call for a specific number features on admin portal
Guest almost 2 years ago in RingCentral Admin Portal 1 Under review

Add a Display name field to the Park Locations

I would be useful to be able to have a Group Name for the Call Park ext. that is meaningful to the IT Department for ease of administration and a different Display name that is meaningful to the site and enhances the users ease of use.
Ian Stanton 3 months ago in RingCentral Admin Portal 0 Under review

I want to add cloud recording for my calls

My job requires that all phone calls need to be recording. When I signed up from ring central that said this would be a feature. Please add cloud recording on my phone. This is all need to be on my people
Scott Harter 3 months ago in RingCentral Admin Portal 0 Under review

Call Handling Templates: Allow for these to be applied to other extension types (Sites, IVRs & Queues)

Please can you enhance Call Handling Templates so that they can be applied to not only RingCentral Users, but also extensions for Sites, IVRs and Queues. This feature would be particularly useful when we have been asked by the business to divert a...
Wickes Building Supplies Ltd 3 months ago in RingCentral Admin Portal 0 Under review

Separate the Call Forwarding & Voicemail

Could you please separate these features, as they were previously separate and named as "Call Handling & Forwarding" and "Messages". In the Roles section, the new combined feature is not even listed. In the Roles section under "User Settings" ...
Nestor Salcido 11 months ago in RingCentral Admin Portal 2 Under review

Restrict users from changing the profile picture

As a business we need to have a common profile picture for all users, but currently as an admin we don't have the access to restrict the users from changing their profile picture. We could see a lot of users using personal pictures and other in-ap...
ROHIT PHADNIS 4 months ago in RingCentral Admin Portal 0 Under review

"Friendly Name" or "Alias" for User to avoid long names showing on Line Keys etc

We have a number of user accounts / phones where the name and surname combined are quite long. This results in the display on the phone to continuously scroll when either displaying the user's extension on the phone (in the top left hand corner of...
Huw David 3 months ago in RingCentral Admin Portal 0 Under review

Call Queue & Ring Group ring order

It would be beneficial to expand on options for incoming calls to Call Queues and Ring Groups. Having the ability to choose between simultaneous and fixed orders are good. But could we get options for circular? This would be where if Person 1 and ...
Chris Redmond Ext 1147 8 months ago in RingCentral Admin Portal 0 Under review