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RingCentral Admin Portal

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Deactivate fax

Have an option to deactivate fax for users account
John Lachica 8 months ago in RingCentral Admin Portal 4 Already exists

Send unanswered call in queue to IVR instead of VM

After the maximum wait time is reached, I would like to be able to send a call in the call queue to an IVR rather than the voicemail of that queue. Right now, the only option that I have is to send the call to voicemail.
Guest 11 months ago in RingCentral Admin Portal 0 Under review

Adjust the Prompt repeat times of IVR menu

With our company, we want to set the prompt repeat times about once or twice times. And then the call of our customers will be transfered to the Customer Service team to pick up if our customers don't press any options. We don't want our customers...
Guest 11 months ago in RingCentral Admin Portal 0 Under review

Turn Administrative Email Notifications Off

There should be total control of what kind of notifications users receive when there are changes made to their account. In my environment there should not be an email sent out to everyone that is part of a call monitoring group any time there is a...
Guest 11 months ago in RingCentral Admin Portal 1 Under review

Automatic archiving of Audit Trail

Would be nice to be able to have the option of archiving the Audit Trail the same was as the call logs are.
Guest 11 months ago in RingCentral Admin Portal 0 Under review

Assign call queue membership, park locations, pickup groups, paging groups, etc. using User Settings Templates

We would like to reduce the number of manual steps it takes to configure a new user. Currently we need to manually add users to call queues, park locations, pickup groups, and paging groups, each separately. Ideally we should be able to have these...
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

customize corporate directory

We would like the ability to customize the corporate directory. The default settings are not appropriate/correct for all our lines. For example: We have managers whose assistants screen their calls. They would like to not have their own extension ...
Nathan Boyer about 1 year ago in RingCentral Admin Portal 0 Under review

Robocall number bulk blocking option

Please Add the option in number blocking option where i can uplaod number list in format of csv instead of one number at a time.
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Click to dial via spreadsheet

Requesting to have feature to click to dial using spreadsheet
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Use same email address use for multiple extensions

we have multiple office locations. 2 of us have multiple extensions. we need to be able to assign the same work email address to both extensions. Now we are having to use personal email addresses to make ringcentral work. This is no longer conveni...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review