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RingCentral Admin Portal

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Reset and Assign

The User Reset and Assign capability is only available for users with a Super Admin role. It would be beneficial if this capability was an option when creating a custom role. There are areas of the Super Admin role that some of my team members sho...
Susan Pieroni over 1 year ago in RingCentral Admin Portal 2 Planned

Change the name of "Main Site" when multi-site is enabled

I have multiple sites enabled, but the default "Main Site" can't be changed. Give us admins the option to change the "Main Site" to something more usefule that will make it easier to know what site "main site" is.
Trevor Harrison over 1 year ago in RingCentral Admin Portal 0 Under review

Show the current IP of deskphones

You can see the phone is on the network, you can see the phones MAC, Why cant you see the current IP address of the phone? The phone hub shows a ton of valuable information regarding the phone, except the IP address. Please fix this.
Gaege Rivera - 1603 over 1 year ago in RingCentral Admin Portal 0 Under review

Reset and assign option for not activated lines

if the line / phone is activated you have the option to disable and then reset and assign the line /phone but if the user never activated or it is a generic line then there is no quick option to reset and assign. you can just put in new user name ...
Ken OConnor over 1 year ago in RingCentral Admin Portal 2 Planned

Allow a super admin to view ALL support cases pertaining to the company

As a Super Admin I would like visibility into ALL the cases that were opened under the company I administer. Without such a view it is incredibly difficult for an admin to track the status of issues and ensure that things are being resolved as nee...
Doron Jaget almost 2 years ago in RingCentral Admin Portal 0 Under review

Allow call loop

Callers should have the option to be able to route through a IVR and press 0 to then be routed to an call queue. If the agents don't pick up in a certain time then the call gets sent back to the IVR where the caller can then press 0 and be sent ba...
Amanda Bradbury almost 2 years ago in RingCentral Admin Portal 0 Under review

Separate the Call Forwarding & Voicemail

Could you please separate these features, as they were previously separate and named as "Call Handling & Forwarding" and "Messages". In the Roles section, the new combined feature is not even listed. In the Roles section under "User Settings" ...
Nestor Salcido almost 2 years ago in RingCentral Admin Portal 2 Under review

Restrict Specific Numbers for Security or Work-related Reasons

Restrict Specific Numbers for Security or Work-related Reasons; basically, enable restrictions or notification rules for specific outbound dials. For example, an employee is constantly and improperly making calls from their account to a personal f...
Justin Donnenwerth almost 2 years ago in RingCentral Admin Portal 0 Under review

Call Queue estimated wait time feature

verbatim: We want to 'announce' the estimated wait time to queue callers and potentially give them an option to leave a voicemail or continue to wait.
John Ramirez over 2 years ago in RingCentral Admin Portal 2 Under review

Wanted to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)

Currently functionality is limited to either receiving faxes via email notification attachment OR have them print physically by using a custom rule workaround to apply unconditional forwarding. We would like to have our business critical faxes in ...
Guest over 2 years ago in RingCentral Admin Portal 0 Under review