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RingCentral Admin Portal

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Dial-By-Extension

Hi, There is a Dial-By-Name feature already in the RC platform, just not a Dial-By-Extension, an extra selectable option in the IVR settings would be ideal rather than just 'First Name' & 'Surname' as I struggle to demonstrate the use case in ...
Richard Scott almost 2 years ago in RingCentral Admin Portal 0 Under review

Centralized Greeting Prompts & Hold Messages

I would like to propose a way to make uploaded greeting prompts and messages availble to admins. While we can push out hold music and greeting settings to users via templates, I would like to see admins have the ability to make custom greetings, a...
Brian Davidson 10 months ago in RingCentral Admin Portal 1 Under review

Call Queue & Ring Group ring order

It would be beneficial to expand on options for incoming calls to Call Queues and Ring Groups. Having the ability to choose between simultaneous and fixed orders are good. But could we get options for circular? This would be where if Person 1 and ...
Chris Redmond Ext 1147 about 1 year ago in RingCentral Admin Portal 0 Under review

call recording greeting message using text-to-speech

Currently users will have to upload the mp3 file for the greeting message. The other greeting messages for the company have been created using text-to-speech already. However, there's no text-to-speech option or feature for the call recording gree...
Thanh Bui 8 months ago in RingCentral Admin Portal 0 Under review

Admin Portal IVR Menu - Pls make Text To Speech Box Expandable

Hi, Please can we request that the IVR Menu, Text to Speech, Text Box is expandable? This text box is tiny and when we need to enter a long message, it is difficult...
Fraz Hamid 10 months ago in RingCentral Admin Portal 0 Under review

Super Admin can unauthorize any user from using the main company number at any time.

When you are using ring central for all means of communication for your clients it's a critical situation that which user is allowed to make outbound calls using the main company number, Yes every user have there own primary number but they can ch...
Bruce Atonal 2 months ago in RingCentral Admin Portal 0 Under review

Classes of Service

Please consider adding classes of service to enable and disable certain functionality per user. This can prevent a lot of unwanted behavior on the Ring Central platform created by new users changing settings without realizing what they do.
Nactel Admin 2 months ago in RingCentral Admin Portal 0 Under review

Allow for Modification of Voicemail email notifications.

It would be nice to customize the email sent when a voice comes in, we use this for email to case and structuring this would give us more flexibility.
Anne Sullivan 2 months ago in RingCentral Admin Portal 0 Under review

3rd party multi factor authenticator

Using call authenticator of microsoft and google, it is not recognizing the RC number. It is not sending a call authenticator for the code. When can we have this function be available?
Guest over 1 year ago in RingCentral Admin Portal 4 Under review

Adjust the Prompt repeat times of IVR menu

With our company, we want to set the prompt repeat times about once or twice times. And then the call of our customers will be transfered to the Customer Service team to pick up if our customers don't press any options. We don't want our customers...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review