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RingCentral Admin Portal

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Hunt Group In Lieu of Ringing Group

A "hunt group" works very similar to a "ringing group". A Hunt Group feature defines the call coverage of an extension, which can include multiple steps including a group of extensions that ring simultaneously or individually, and voicemail. Hunt ...
Jonathan M Farley 10 months ago in RingCentral Admin Portal 2 Under review

REMOVE "Always ring for at least 30 seconds before forwarding is completed."

Our company has been having a daily annoying issue where the "Always ring for at least 30 seconds before forwarding is completed." is enabled daily on several users without our consent. I have reported this repeatedly and the last tech tells me th...
Roger Lopez about 1 year ago in RingCentral Admin Portal 0 Under review

Have an option to close the case in My Case Portal

Have an option to close the case in My Case Portal
Rinny Dela Cruz 30 days ago in RingCentral Admin Portal 0 New

We would like the ability to upload an on hold recording to all our extensions at one time

We pay for a custom on hold recording that is updated at least once a month. We have to upload that new recording into the extension for each of our receptionists one at a time. We would like to be able to upload the custom on hold recording and a...
Tom Shock about 2 months ago in RingCentral Admin Portal 0 Under review

Ability to Turn Off Calling Out Through Voicemail

Please create a way to disable users' ability to make outbound calls through their voicemail on an account level.
Niki Martschinske over 1 year ago in RingCentral Admin Portal 1 Under review

Admin to be able to deny/allow individual users access to NG Numbers.

As a company, the admin has "Enabled" access to 0843/0844 NG numbers across the whole account, via Calling Rates. However they would like to limit the access to just 2 x users.
Barry White about 1 year ago in RingCentral Admin Portal 1 Under review

Changing Prompt repeats

I would appreciate if I were able to edit how many time the IVR menu prompt plays on the line. Right now its 3 times, no one listens to a prompt 3 times.
Stephanie Cooper 2 months ago in RingCentral Admin Portal 0 Under review

Set Outgoing Caller ID for all numbers on assignment

Currently, when a user is added to the RingCentral Admin Console our IT Support team has to go manually adjust every phone number listed in the user's Outgoing Caller IDs section to match their main phone number rather than use the company mainlin...
Jason Brady 7 months ago in RingCentral Admin Portal 1 Under review

Email Notification for all Incidences (Service Down)

If any service going down need to get an email notification on who all enabled it, whether the impact is less or high. I have contacted RingCentral for the solution, they said if the impact is less (less than 1 hr) they will not send a notificatio...
Safuvan Kooliyat 11 months ago in RingCentral Admin Portal 0 Under review

Presence "Leave Empty" Option Does Nothing

Hello, when trying to organize busy lamps on our desk phones (VVX450). We would like to leave some empty spaces. For example, we want the busy lamps to appear only on the expansion module and not on the display within the 12 buttons. When I click ...
Nestor Salcido 7 months ago in RingCentral Admin Portal 0 Under review