RingCentral Admin Portal

We are looking to be able to mass delete custom rule that have been built out in our RingCentral system. We have nearly 400 Custom Rules that we set to have our clients calls routed to their specific Customer Service Reps, and we want to be able t...

The User Phones page could really benefit from the addition of an IP address column. This tells me what vlan the phone is on and with that where the phone is located. The site column is OK, but that doesn't tell me anything other than what I confi...

It would be nice if recorded calls and voicemails can be saved as text, and then made searchable. For example, if I remember talking with a customer about certain issues, I can search up the key word(s), and find the call or voicemail where that w...

Hey RingCentral, We have a main admin on the account that recently left the company. Someone will take over that position and the user will take over is already on the account. I called support about this and I was told we can only swap the inform...

We are looking forward on educating our Operations team members on RC by having them complete the RingCentral university, engage voice and engage digital trainings. We would like to have a way of assigning the trainings to our team members and ...

This could be logging in. Also if they have received any calls in the last 90 days.

If it is possible add a Phone registration Log of the desk phone on the admin portal. This will help the IT personnel identify what time the phone connects to their system

Ability to have more than 25 devices in a paging only group

When numbers are newly ported to RingCentral, the port-in date is obscured from view. This information is relevant and helpful for customers who are reconciling number ownership. In this particular example, a losing carrier is requesting payment f...

We have had great success with the call recordings system with RingCentral, Thank you. What is difficult is when we are searching for a recording but don't have the number. It would be handy to have the columns be sortable (call time, extension, f...