During Bulk uploads, Find and Fix problem where upload hangs until Tier 3 kills the process
I have on several occasions uploaded a bulk upload that does not perform any action, does not complete, blocks any other upload that is attempted. Tier 3 has to kill the proces, and this can take DAYS. Very Frustrating.
Allow site manager to trigger afterhours rule for site without granting admin permissions
Allow a site manager to trigger the afterhours rule, without granting admin permission or allowing access to the IVR. This would be especially helpful for early/emergency closure of a site due to weather.
Suppress page notification on desk phone when user is on a mobile app call
If a user is using the mobile app while sitting at their desk and a page comes through their desk phone, it would be helpful to have the ability to suppress the announcement to the desk phone. It may be inappropriate for the caller on the other en...
Directing operator email notifications for non-assigned or non-direct telephone numbers
Currently, SMS and fax email notifications for non-assigned/non-direct telephone numbers are emailed to the email address that is set in the RingCentral operator extension. The only way to redirect those email notifications is to change the email ...
Ring app allow tones to be press duration or pulse
Currently using the touch tone keypad when in a call sends a pulse tone for each button pressed. Some menu navigation systems need a longer tone to recognize the button pressed. Would like to see a setting within the Ring app to be able to set the...