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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Admin Portal

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Calendar View

PLEASE PLEASE MAKE THE CALENDAR MORE USER FRIENDLY SIMILAR TO CLASSIC. WHY DO YOU HAVE TO CLICK ON EVERYTHING & OPEN IT TO SEE WHAT IT SAYS??? NOT SUPER HELPFUL WHEN USING TO ORGANIZE A BUSY COMPANY.
Sheila Weymiller almost 2 years ago in RingCentral Admin Portal 1 Needs more information

Directing operator email notifications for non-assigned or non-direct telephone numbers

Currently, SMS and fax email notifications for non-assigned/non-direct telephone numbers are emailed to the email address that is set in the RingCentral operator extension. The only way to redirect those email notifications is to change the email ...
Nathan Medema almost 2 years ago in RingCentral Admin Portal 0 Under review

Report - KPI of calls On Hold for a period of time.

Very important to determine hold times..
Danny Lampel almost 2 years ago in RingCentral Admin Portal 0 Under review

Ring app allow tones to be press duration or pulse

Currently using the touch tone keypad when in a call sends a pulse tone for each button pressed. Some menu navigation systems need a longer tone to recognize the button pressed. Would like to see a setting within the Ring app to be able to set the...
John Merrill almost 2 years ago in RingCentral Admin Portal 0 Under review

Allow me to toggle off the text feature on a per line basis

Allow me to toggle off the text feature on a per line basis
Dale Kroeger almost 2 years ago in RingCentral Admin Portal 0 Under review

Forward voicemail to email size or time threshold

Hello RC, thanks for offering this platform. I would like to suggest a 'threshold' for the voicemail-to-email fowarding feature, so that short messages with no actual voicemail are not fowarded. We receive emails when callers do not leave a voicem...
Andrew Hollis almost 2 years ago in RingCentral Admin Portal 0 Under review

Add Contacts to a Call Queue, allowing for Caller ID instead of generic "wireless caller"

I am a member of the Helpdesk call queue. When our users call using their work cell phone, we only see "wireless caller". Since we know the work cell phone number, I would like to load all those contacts for the Helpdesk call queue extension so it...
Michael Gordon almost 2 years ago in RingCentral Admin Portal 0 Under review

Real Time Monitoring for All Calls

It would be extremely helpful to be able to view all voice traffic in real time. When on Mitel I was able to see all steps each call took in real time. This was for all calls that hit the phone system not just contact center calls.
Susan Pieroni about 2 years ago in RingCentral Admin Portal 4 Already exists

Have "search and filter option" under "Add user phones" in web interface

Being able to search for a device or filter to narrow down devices based on their specific requirements. When adding a device to a user in the web interface, there is no search and filter option
Caroline Mouandjo Assouga about 2 years ago in RingCentral Admin Portal 0 Under review

Be able to change the hold volume

It's way too loud and can't be adjusted.
Amber Simmons about 2 years ago in RingCentral Admin Portal 0 Under review