RingCentral Admin Portal

It would be great to be able to sync email address, phone number and extension with a user's AD properties.

Buxton's Sales department would like to track all call times through RC. When using RC to do voice or video calls this is easy but they'd like to include calls from Teams, Zoom and Google. This might be possible via integration but not sure. Pleas...

Checking the Firmware version via the admin portal. In this way, we can easily determine whether the phones are updated or not

To quickly identify what users have recordings, add "recordings" to the customizable columns under User. It benefits everyone to see recordings on the main page since not everyone does have recordings. See attachment.

When downloading SMS logs, the user is only getting the metadata. It would be very helpful if the content of the SMS can also being included in the data being downloaded from the logs. I understand that it is available when backing the data up wit...

Current State: Discrepancy of Inbound Call Count Between Call Queues and Users in Performance Report | RingCentral is a known issue. Problem Statement: Because of the the reporting using a 1:1 of inbound calls and the first user to answer, the rep...

I hope we can extend the Audit Trail Data Retention for tracking purposes for at least a year or so to see all changes have been made to the account.

Please allow users to resize the IVR prompt text-to-speech text box resizeable. The current text field size is nearly unusable for more than a sentence or two. Matter of fact, can you make all the text boxes resizeable?

Offer the option to make the users displayed in the admin portal be displayed in either last name, first name and first name last name.

The previous version of the admin portal was far more user-friendly. Having the drop down menus allowed us to more quickly and efficiently configure the user call handling. The current version of moving back and forth between screens is time consu...