RingCentral Admin Portal

There should be total control of what kind of notifications users receive when there are changes made to their account. In my environment there should not be an email sent out to everyone that is part of a call monitoring group any time there is a...

When a call comes into a team member from ring central, there should be a way to save that call under a master account so that all team members have it saved going further and the next time that call comes in, the team members will know who its fo...

We are planning a fairly "deep" IVR menu structure but right at the top we will ask the caller to choose English or Spanish. Under your current system, we must produce the entire menu tree TWICE - once for each language and then do any future chan...

I have had some customers complaining that they are getting lots of email notifications about the declined user sign up for RCV Pro. They would like the ability to have the sign up attempts rejected but for this to not generate an email (ability t...

Please add a way in the Admin portal to see if a number is SMS enabled or not.

To advise callers how many remaining minutes they have until a next agent will be available.

Hi, i have a client that wants to have the users to not have the ability to toggle it on or off as she is one of the administrators and does not want users to have that option. We have checked all call queue settings of the members to ( Not allow ...

Is there any way for the Mitel phones to have the intercom working while the DND is enabled? We can see on the link https://support.ringcentral.com/article-v2/4604.html?brand=RC_US&product=RingCentral_MVP&language=en_US that "The Intercom ...

It would be very useful to be able to create a message-only extension that does not require interaction beyond administrator creation. Administrators should be able to configure the PIN code and activate without an end user receiving an email and ...

Allow more than one source of SSO for different domains such as different Microsoft tenants. Therefore, if you have a variety of email domains amongst your users, you can specify different sources of SSO for those domain if necessary.