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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Admin Portal

Showing 1662

Ext search in "Add User" creation wizard

When adding a user in RingCentral MVP, finding an available extension can be time-consuming. It would save time if the "Ext." field displayed unused extensions when you click on it. Currently, you either type in an extension and hit "Next" to see ...
Andrew Nuttall 9 months ago in RingCentral Admin Portal 0 Under review

Active Request: Include voicemails in the recording

We have a non physical line that we use to monitor interviewer calls. These calls go straight to voicemail and create a message for us to review. If anyone deletes the voicemail it is gone forever. It would be ideal if we were able to record these...
Terrance Oliver 25 days ago in RingCentral Admin Portal 0 New

message notifications based on work vs after hours

It would be helpful if the message notifications for an extension could be set according to work hours. For example, during work hours, we are available and will hear/answer calls/texts, so we do not need the message notifications sent to our cell...
BlueFire Nurse 25 days ago in RingCentral Admin Portal 0 New

Whitelist incorrectly Tagged Robo Calls Account Wide

Right now the only way to white list tagged robo calls is to allow it on a per extension basis. I have over 50 users in my account. It's ridiculous to have to add that number to each extension individually.
Geoffrey Wetzel 25 days ago in RingCentral Admin Portal 0 New

Forward Calls to Answering Service if missed routed to Mailbox extension

With reference to the customer's concern, we hereby propose the implementation of an option that enables the routing of unanswered calls, from the Answering Service, back to the customer's mailbox. By doing so, the customer can receive the missed ...
RC Tester Account 25 days ago in RingCentral Admin Portal 0 New

Scheduled Changes

I think it would be super helpful for administrators to have the ability to schedule changes to take place. For example, (basic example) lets say we need add a user to a call queue at a certain time and remove them at a certain time we could sched...
Jackie Villanueva 3 months ago in RingCentral Admin Portal 1 New

Case - Automate Alerts Notifying RC Tech Support When Attachments Are Added

It is really annoying when I have to go in and add a comment "Adding Attachments" when I attach screenshots, logs, and other information. This is a great opportunity for an automated notification once an attachment is added so customers don't need...
Elizabeth Witte over 1 year ago in RingCentral Admin Portal 3 Already exists

Add "All" Option Back to the Site Filter Within the "Users with Extensions" Page in Service Web

The customer would like to be able to filter by "All" sites within the Sites filter in the "Users with Extensions" page in Service Web. For example, when trying to filter for users who are in a Not Activated status, customers were previously able ...
Alex Taus over 1 year ago in RingCentral Admin Portal 0 Under review

Add an audio tone between calls being transferred

My business would appreciate the option of an audio cue that occurs after an incoming call is transferred to you after a warm transfer on the desk phones. Currently it is difficult to distinguish when the call with the person transferring the call...
Guest over 3 years ago in RingCentral Admin Portal / RingCentral Phone 6 Under review

Ability to download or view SMS transcripts

Hi, as a business owner we need an ability to download or view SMS transcript history, this information is really helpful specially when we have some employees who left or if we want to save it for our records
Shane Palmer 6 months ago in RingCentral Admin Portal 1 New