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RingCentral Admin Portal

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Presence "Leave Empty" Option Does Nothing

Hello, when trying to organize busy lamps on our desk phones (VVX450). We would like to leave some empty spaces. For example, we want the busy lamps to appear only on the expansion module and not on the display within the 12 buttons. When I click ...
Nestor Salcido 7 months ago in RingCentral Admin Portal 0 Under review

Call waiting to apply on call queue members.

Call queue members to have call waiting enabled.
Rinny Dela Cruz about 1 month ago in RingCentral Admin Portal 0 New

Massively change Display name for users

Beign able to change the RingCentral Display name massively to all users or a set number of users in the admin portal
Alejandro Romero about 1 month ago in RingCentral Admin Portal 0 New

Secondary option in Call Queue setting where we can set in there an external call forwarding for each call queue member

It will be nice to have a secondary or option directly in call queue setting wherein we can add or customize an external number for each members
Ralph Reyes about 1 month ago in RingCentral Admin Portal 0 New

Changing Prompt repeats

I would appreciate if I were able to edit how many time the IVR menu prompt plays on the line. Right now its 3 times, no one listens to a prompt 3 times.
Stephanie Cooper 2 months ago in RingCentral Admin Portal 0 Under review

Ability to block short code numbers the same as blocked phone numbers

Although a short code number has been added to blocked numbers on our operator extension, my users are still getting spam texts from the number. Please add the ability to block these. Furthermore, when I add a short code number to the list of numb...
Denise DeLange about 1 year ago in RingCentral Admin Portal 0 Under review

Upload custom fax coversheets using the "Templates" management feature.

Templates management already allows for changing between various preset fax cover sheets and then applying those settings to multiple users. However, for organizations like ours that have legal obligations to include sensitive material notices on ...
David Scott about 2 years ago in RingCentral Admin Portal 0 Under review

Users - Department Groups (replacing User Groups?)

In theory could replace User Groups, or be added as a second option. The current User Groups experience lacks massively, but otherwise allows for functions that our organization specifically needs, particularly in continued management, and scalabi...
.Jacob Durig 10 months ago in RingCentral Admin Portal 2 Under review

Have an option to close the case in My Case Portal

Have an option to close the case in My Case Portal
Rinny Dela Cruz about 1 month ago in RingCentral Admin Portal 0 New

Provide 0 second option for Call Queue Pickup Group

Waiting the minimum of 10 seconds for a Call Queue Pickup Group to be alerted to the pickup is too long for some Call Queues. Allow a 0 second time frame to be set.
Guest over 1 year ago in RingCentral Admin Portal 1 Will not implement