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RingCentral Admin Portal

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Bring back disabling of "Dial by Name Directory" to prevent hackers from finding out who all your users are in your business to social engineer them

For security reasons being able to disabled company directory, will prevent hackers from find out all the users in your company and then social engineeering them to get info to gaina access to your company to for example send a user ransomeware.
Trevor Harrison 6 months ago in RingCentral Admin Portal 0 Under review

Centralized Greeting Prompts & Hold Messages

I would like to propose a way to make uploaded greeting prompts and messages availble to admins. While we can push out hold music and greeting settings to users via templates, I would like to see admins have the ability to make custom greetings, a...
Brian Davidson 6 months ago in RingCentral Admin Portal 1 Under review

Show the current IP of deskphones

You can see the phone is on the network, you can see the phones MAC, Why cant you see the current IP address of the phone? The phone hub shows a ton of valuable information regarding the phone, except the IP address. Please fix this.
Gaege Rivera - 1603 7 months ago in RingCentral Admin Portal 0 Under review

Add Page count on fax when generating a report from REPORT>CALL LOG

I need to know how to generate a report of all faxes our company has sent that included page counts. I have generated a report under Reports/Call Log/ and changing Type of Call to Fax but page counts are not included in this. Can we add this detai...
Mark Ramirez 8 months ago in RingCentral Admin Portal 0 Under review

Ability to Turn Off Call Quality Questionnaire

Create a way within admin portal to allow the call quality survey to be turned off for all users. Getting a number of complaints that it pops up after every call.
Tyler DeCamp 8 months ago in RingCentral Admin Portal 0 Under review

Allow different language settings for individual user settings, such as voicemail greetings

Right now the system greetings pull from the user's language setting, it would be useful to allow the user to set a different language for each greeting, or at minimum the voicemail greetings. We have some situations where users would like to use ...
Daniel Raiche 8 months ago in RingCentral Admin Portal 0 Under review

Add an option to turn off the RC voicemail notification to a Message Only Extension for account changes

I would like an option to turn off the system voicemail notifications to a Message Only Extension when changes are made to that account. IE;.. we have a transcription e-mail going to our internal helpdesk ticketing program that auto generates a ti...
Wayne Marcinczyk 8 months ago in RingCentral Admin Portal 0 Under review

Add IVR Editing Permissions for non-admin Users

I would like the ability to give users access to specific IVRs that they can manage on their own (update button presses and recordings), but I don't necessarily want to give them access to all IVRs in the system, so the ability to set this on a pe...
Daniel Raiche 8 months ago in RingCentral Admin Portal 0 Under review

Bring Back the Notify Admin Desktop App/ Mobile App

Please bring back the option to notify the admin desktop app/ mobile app. It was a feature we needed!
Jessica Clark 8 months ago in RingCentral Admin Portal 0 Under review

Reporting on Custom Answering Rules

We have over 430 Custom Answering Rules for our company. We have a custom answering rules for each client so that when they call it goes directly to their Client Service Leader rather than the main office line. We would like to be able to pull a r...
Kayla Urbanczyk 10 months ago in RingCentral Admin Portal 0 Under review