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RingCentral Admin Portal

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Auto "accept queue call" toggle OFF for individual users based on schedule

We would like to see a feature added to the admin dashboard that would allow us to set specified times for "accept queue call" to be toggled off for all agents so that if an agent forgets to toggle this off at the end of their shift, it will be to...
Santiago Delgado 6 months ago in RingCentral Admin Portal 0 New

Have more than 1 user able to view faxes

There should be more than one user able to view all faxes. Not only one employee deals with faxes.
Catherine Brown-Stone about 1 month ago in RingCentral Admin Portal 0 New

Time stamp for incoming fax

It would be helpful if we can see timestamp when we receive fax. Most people sending faxed have not configured time on their fax machine, so it always shows incorrect time on faxes.
urmi patel about 1 month ago in RingCentral Admin Portal 0 New

Settings in Admin portal to turn off call waiting notification in the RC app

The customer would like the admin portal to have settings to turn off and on the call waiting audio for RC app. To take control of all user's RC ap at the same time.
Blesilda Millan about 1 month ago in RingCentral Admin Portal 0 New

Remove people's last name from public facing comments.

The internet is a scary place. People should be able to comment First name Last Initial without putting their full name on the post.
Harry Witt about 1 month ago in RingCentral Admin Portal 0 New

KPI tracking for time a user is available in a queue

It would be helpful to have a KPI for a user that shows all of the times they are toggled in/out of a particular queue.
Sandra Stevenson 2 months ago in RingCentral Admin Portal 0 New

Add a feature that enables DND to turn on while the user is in an active call.

Having a feature that enables DND to turn on while the user is in an active call avoids having an incoming call ringing away while waiting for you to interrupt your current call to answer. The feature is available for video call already but just n...
Peter Daniel 6 months ago in RingCentral Admin Portal 1 New

Ability to add a secondary email address per user extension

Customer wants to add a secondary email on her extension 101. He wants to associate his two email address on the extension.
Eva Tagle about 1 month ago in RingCentral Admin Portal 0 New

Can a routing option be setup where our internal user calls come through, but all external numbers route directly to voicemail?

It would be nice to be able to select within our call rules to have for only internal users in our RingCentral account to come through normally, but all external callers route directly to voicemail. For example, when an employee dials the 4 digit ...
Nestor Salcido 4 months ago in RingCentral Admin Portal 0 New

CNAM for individual user for UK account

Customers would like to enable CNAM for individual users on their admin portal.It will help customer to assigned an individual CNAM for their user when making outbound calls to their client.
Hiromithu Ishigaki 6 months ago in RingCentral Admin Portal 0 New