Skip to Main Content

RingCentral Admin Portal

Showing 1139

Option to remove Managers in call Queue not just simply changing the managers

As per screenshot, it cannot be saved without any managers in a call queue.
Ralph Reyes about 1 month ago in RingCentral Admin Portal 0 New

Export List of Phone Devices

I would like to be able to export my entire Phones & Devices inventory to CSV without contacting Support first. They can always generate it for me pretty easily, but it feels like this should be a feature included by default. I imagine it as a...
Nathanael B (RS) 2 months ago in RingCentral Admin Portal 0 New

Block spam SMS to main number

It would be useful to have the option to block spam SMS as well as spam calls. We are receiving more and more spam SMS messages to our company's main number.
Tonja Rector 6 months ago in RingCentral Admin Portal 0 Under review

Saving contact calls in one master account

When a call comes into a team member from ring central, there should be a way to save that call under a master account so that all team members have it saved going further and the next time that call comes in, the team members will know who its fo...
William Mervin 5 months ago in RingCentral Admin Portal 0 Under review

Copy Custom Answering Rules to other Sites

My company has nine sites within RingCentral that all use the same Holiday schedule for office closures. Every year, I have to spend time manually inputting these hours into the custom answering rule I have for each location. It's Oct 31'st 2022 a...
Cole Devitt 7 months ago in RingCentral Admin Portal 0 Under review

Change User's Presence from Admin Portal

It would be very helpful to be able to change another user's presence from the admin portal. For example, if a user marks themselves as DND and then leaves for vacation without including in theis status note that they're on vacation, it is assumed...
Kiley Loveall 8 months ago in RingCentral Admin Portal 0 Under review

We would like to prevent users from editing their profile information and pictures.

We would like to prevent users from editing their profile information and pictures. We would also like to remove all edited profile pictures from user accounts. I opened a case on this and RC came back to say "We understand that you need assistanc...
Stephen McAbee 3 months ago in RingCentral Admin Portal 0 Under review

Dynamic Call Queue Membership

Would like to be able to have call queues add/remove members based on dynamic rules. For example, if we have a call queue for our Recruiters, it'd be great to be able to have a rule with conditions such as: Account Enabled = true Department = Recr...
Chris Morgan 3 months ago in RingCentral Admin Portal 0 Under review

IVR change default greeting being played 3 times

The current default for IVRs is for the greeting to be played 3 times before transferring to a group or extension. It would be nice if you could change that to 1. I don't want listeners to have to listen to the message 3 times.
Mandi Zweifel almost 2 years ago in RingCentral Admin Portal 3 Under review

Create a SPAM WARNING when spoofed PSTN inbound calls match a number within the RC Tenant

We have had instances where inbound PSTN spam caller ids have matched numbers within our RC tenant. This has resulted in instances where individuals believed their supervisor has called them when they did not. A call within a RC Tenant to another ...
Dean Eckstrom over 1 year ago in RingCentral Admin Portal 2 Under review