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RingCentral Admin Portal

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Performance Reports - additional filter for office hours

While the performance reports include the option to filter for day/week/month along with a specified timeframe per day, there is no option to filter for specific hours and timeframes over a longer period, e.g. I want to have a report for a full we...
Daniel Neuhoff over 1 year ago in RingCentral Admin Portal 4 Under review

Allow to still receive fax to user extension even if missed call settings is set to forward to an extension.

It would be convenient to still be able to receive incoming fax to a user extension even if the missed call setting is set to forward to another extension.
James Peterson 8 months ago in RingCentral Admin Portal 0 Under review

Disconnection

Would be great if a tool for us to know which party disconnected the call to the admin portal could be added.
Monserrat Moreno 3 months ago in RingCentral Admin Portal 0 New

Allow Call Queues to Have an Exit Button and Announce a Caller's Place in the Queue

When a client calls and is holding for a CSR they can have an announcement every minute to let them know their place in the queue. If the client does not wish to hold for a CSR, they can press 0 to leave a voicemail. This would benefit client sati...
Andre Gilbert 3 months ago in RingCentral Admin Portal 0 New

Schedule download of User list

Schedule download as a file of the User list in the Admin Portal
Rinny Dela Cruz about 2 months ago in RingCentral Admin Portal 0 New

Add function to claim a domain to prevent account sign-up

For enterprise accounts, a function to claim a domain/domains to prevent users from signing up using their corporate email addresses.
Cameron Baker 2 months ago in RingCentral Admin Portal 2 New

Feature to Enable: Only Super Admin Should Create Support Cases

Why is it useful? - To have an organized way of submitting and tracking support cases and to see the volume of the affected users on the account. Who would benefit from it? - RingCentral, IT supports, Super Admin.- Eliminates multiple duplicated c...
Jorge Mico 7 months ago in RingCentral Admin Portal 0 Under review

Suppress notifications to users when template changes are made or pushed

We will on occasions change a template setting or apply template setting to a user who missed having a template setting assigned. the user gets an email and also a voicemail informing them of a security change which leads to concern and confusion....
Carlos Couto almost 2 years ago in RingCentral Admin Portal 0 Under review

Allow a Call Queue to disable voicemail

We'd like the option that if no reps are available to take a customer call, that the user simply be told that no reps are currently available and to try again later. Currently, that message is ONLY available if the queue (min 5 callers) is full. W...
Guest almost 3 years ago in RingCentral Admin Portal 2 Future consideration

Copy Custom Answering Rules to other Sites

My company has nine sites within RingCentral that all use the same Holiday schedule for office closures. Every year, I have to spend time manually inputting these hours into the custom answering rule I have for each location. It's Oct 31'st 2022 a...
Cole Devitt about 1 year ago in RingCentral Admin Portal 2 Under review