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RingCentral Admin Portal

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increase fax attachment limit

increase fax attachment limit to 50 to 100Mb
Ranier Gallego 3 months ago in RingCentral Admin Portal 1 New

Allow remote control using app.ringcentral.com and mobile apps

Allow remote control using app.ringcentral.com and mobile apps Allow remote control if what ever device the user is on e.g mobile app to desktop app, desktop app to browser version
my call queue 11 months ago in RingCentral Admin Portal 0 Under review

make call handling rights more granular in roles

Please make call handling rights more granular in roles. For instance allow users to set direct forwarding but not change the personal business hour settings.
Holger Haase about 1 year ago in RingCentral Admin Portal 1 Under review

Make the paging tone volume adjustable

Please make the paging tone volume adjustable. Even better, allow it to be disabled.
Guest over 2 years ago in RingCentral Admin Portal 1 Under review

Resync Button for Assisted Provisioned Common Area Phones

The "Resync" feature that can restart the device through a virtual button is helpful for an IT or an Admin that is not on the site or for tons of devices that needs to be rebooted instead of tediously unplugging and replugging the phone.
Jorge Mico about 2 months ago in RingCentral Admin Portal 0 New

Email correspondence within a case should be visible in the support site case information

I wanted to pull up documentation from the support portal but for some reason it does not provide any history of the email correspondence for this case. Can the correspondence be enabled in the Portal? Example if the customer responded to an email...
JR Marquez 4 months ago in RingCentral Admin Portal 0 New

Allow Call Queues to Have an Exit Button and Announce a Caller's Place in the Queue

When a client calls and is holding for a CSR they can have an announcement every minute to let them know their place in the queue. If the client does not wish to hold for a CSR, they can press 0 to leave a voicemail. This would benefit client sati...
Andre Gilbert 6 months ago in RingCentral Admin Portal 0 New

Maximum caller wait time in queue should include 45 secs

the Maximum caller wait time in queue goes from 30 secs to 1 min. can 45secs be added?
Rachel Burroughs 9 months ago in RingCentral Admin Portal 2 Under review

Ability to Assign Credentials and Activate Users after invite e-mail has been sent

We often are forced to program hard phones and ATA's with invalid e-mail addresses when bulk creating accounts. Once the e-mail invite is sent we lose the ability to assign credentials and activate the account. This is an important feature for us ...
Ron South 11 months ago in RingCentral Admin Portal 0 Under review

Allow a Call Queue to disable voicemail

We'd like the option that if no reps are available to take a customer call, that the user simply be told that no reps are currently available and to try again later. Currently, that message is ONLY available if the queue (min 5 callers) is full. W...
Guest almost 3 years ago in RingCentral Admin Portal 3 Future consideration