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RingCentral Admin Portal

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Send unanswered call in queue to IVR instead of VM

After the maximum wait time is reached, I would like to be able to send a call in the call queue to an IVR rather than the voicemail of that queue. Right now, the only option that I have is to send the call to voicemail.
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Turn Administrative Email Notifications Off

There should be total control of what kind of notifications users receive when there are changes made to their account. In my environment there should not be an email sent out to everyone that is part of a call monitoring group any time there is a...
Guest about 1 year ago in RingCentral Admin Portal 1 Under review

The ability to re-order Custom IVR answering rules

You can edit call forwarding options at a user level, by dragging and dropping them around. However on the phone system itself you cannot re-order custom IVR answering rules. We are a new customer, and currently there are no bank holiday rules in ...
Jack Goodburn about 1 year ago in RingCentral Admin Portal 1 Under review

Automatic archiving of Audit Trail

Would be nice to be able to have the option of archiving the Audit Trail the same was as the call logs are.
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Robocall number bulk blocking option

Please Add the option in number blocking option where i can uplaod number list in format of csv instead of one number at a time.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Increase amount for simultaneous forwarding

We need to increase maximum amount of simultaneous forwarding. As of right now, we are limited on how many can be on the list at once and it forces us to input each name and number daily.
Guest over 1 year ago in RingCentral Admin Portal 2 Under review

Click to dial via spreadsheet

Requesting to have feature to click to dial using spreadsheet
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Add RingCentral as a carrier to the SMS notification feature on call queue voicemails.

There is currently no way to get notification on the RingCentral Mobile app when a call is left in a call queue voice mail. If RingCentral was added as a carrier, an SMS notification could be sent to the call queue member's RingCentral numbers. Al...
Khadra Michaelsen over 1 year ago in RingCentral Admin Portal 0 Under review

Emergency Company Wide Switch to Night Mode

We would like to have a company wide rule that we can set in the case of a company wide shutdown. This rule would allow all IVR and call queues to act like it's after normal business hours. Basically we would like a button that switches the system...
Jerad VanDerBeek over 1 year ago in RingCentral Admin Portal 6 Under review

Export company contacts

Export company contacts for user view. It would be easier if we can also download company contacts even in user view.
Jessa Remo over 1 year ago in RingCentral Admin Portal 1 Under review