RingCentral Admin Portal

We would like the ability to customize the corporate directory. The default settings are not appropriate/correct for all our lines. For example: We have managers whose assistants screen their calls. They would like to not have their own extension ...

Please Add the option in number blocking option where i can uplaod number list in format of csv instead of one number at a time.

Requesting to have feature to click to dial using spreadsheet

Would like the ability to record a prompt for the Dial-by-Name directory. Use case is this: We are a non-profit who serves teachers. We have a fleet of field representatives assigned to field areas made up of school districts. If a teacher calls, ...

Currently for a holiday I have to create a custom answering rule for said holiday, but to use this custom rule I have to turn off the main handling rule and turn on the holiday rule. There should be a check box that allows the holiday rule to over...

Many of RC's processes, including re-assigning existing users to new phones, re-assigning existing phones to new users, moving numbers to inventory, adding a secondary digital line to an existing user, etc. are not intuitive and require a deep und...

Export company contacts for user view. It would be easier if we can also download company contacts even in user view.

This would be helpful to see if the SMS has already been seen by another user.

Recently, while removing 37 DID phone lines from our premium web portal, there was 2 options, 1. Hold line and move to unassigned area. 2. Release and remove line. The 2nd option leads us to believe we are no longer liable. You should add language...

I own four physical tutoring franchises that now have one combined virtual tutoring center where we service our students online. Since we receive calls and texts from all four numbers, our weekend manager needs three computers and a cell phone all...