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RingCentral Admin Portal

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Allow remote control using app.ringcentral.com and mobile apps

Allow remote control using app.ringcentral.com and mobile apps Allow remote control if what ever device the user is on e.g mobile app to desktop app, desktop app to browser version
my call queue about 2 months ago in RingCentral Admin Portal 0 New

Add a checkbox in User Details -> Security to force password change on next login

Please add a checkbox option in the User Details -> Security menu to force the user to change their password on next successful login. This is a standard security feature of most services being managed at an enterprise level.
Chris Martens 2 months ago in RingCentral Admin Portal 0 New

Call Queue Forwarding to and IVR menu

Allow forwarding of calls into a Call Queue to be forwarded to an IVR menu.
Scott Guynn 2 months ago in RingCentral Admin Portal 0 New

Addding Template option for Custom Rules on Call Queues

Hi ! It would amazing to have an option "Apply Template" for customer rules on Call Queues. (I have like 20 locations and I have to set a custom rule in every location one by one). You can find this option on Users with extensions custom rules, bu...
Karu Wasylkowski 3 months ago in RingCentral Admin Portal 2 Under review

Routing missed calls in Queues, and custom rules

As a technician, I CONSTANTLY run into the complaint from customers that you cannot route missed calls to an IVR in a Call Queue. For example; a customer wants their 7 phones to ring, IF no one picks up, instead of going to voicemail, they want to...
Josh Belegris 4 months ago in RingCentral Admin Portal 1 Under review

Block spam SMS to main number

It would be useful to have the option to block spam SMS as well as spam calls. We are receiving more and more spam SMS messages to our company's main number.
Tonja Rector 6 months ago in RingCentral Admin Portal 0 Under review

Add the ability to exclude internal calls between colleagues (ext to ext) from Call Recording.

Our Call Center has Inbound and Outbound call recording enabled for all of the members of the Call Center. Unfortunately, this includes calls between colleagues internally. This is unnecessary and I am sure uses unnecessary space on Avaya's servers.
Amanda Miller 7 months ago in RingCentral Admin Portal 1 Under review

Closed for Bank Holidays

It would be useful to have a option to mark business closed autoimatically on bank holidays rather than having to do a custom rule every time
Pharmacist @ VIGO 7 months ago in RingCentral Admin Portal 0 Under review

RingCentral App: Do not Disturb Status should also stop incoming calls from queues

As per support case 16076197 When users set DnD, if they are also members of a queue, they will continue to recieve notifications/calls from incoming calls routed from a queue. To be truly in DnD mode users have to Turn off "Accept call queues" an...
Fraz Hamid 9 months ago in RingCentral Admin Portal 0 Under review

Ability to assign credentials to bulk user uploads

We would like to have the ability, when adding users in bulk, to be able to assign credentials and activate accounts via the bulk upload template
Matt Wallace 6029209 9 months ago in RingCentral Admin Portal 0 Under review