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Wanted to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)

Currently functionality is limited to either receiving faxes via email notification attachment OR have them print physically by using a custom rule workaround to apply unconditional forwarding. We would like to have our business critical faxes in ...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Bilingual and Multi-lingual Voicemail Transcripts

Staff in the office where I work are bilingual (English & español in our specific case). Many of our clients are native Spanish speakers and most of them either prefer to speak Spanish or only speak Spanish. The voicemail transcript service se...
Frederick Evans 12 months ago in RingCentral Admin Portal 1 Under review

Allow multiple users to have the operating extension instead of just one user

I need my office administrators to be able to recieve incoming calls and texts BUT still have their own unique username for team messaging.
United Window Cleaning 5 months ago in RingCentral Admin Portal 1 Under review

Assign users to multiple sites

Please add this feature in your latest update. Assigning users to multiple sites will help in make calls inbound and outbound from multiple sites.
Ali Asif 12 months ago in RingCentral Admin Portal 1 Under review

3rd party multi factor authenticator

Using call authenticator of microsoft and google, it is not recognizing the RC number. It is not sending a call authenticator for the code. When can we have this function be available?
Guest over 1 year ago in RingCentral Admin Portal 4 Under review

Shared Logs

Shared logs: calls, voice mails, SMS (texts or messaging) and faxes for all extentions.
Susse x press 7 months ago in RingCentral Admin Portal 0 Under review

Performance Reports - Call Queues Abandoned Calls

It gives you a count on the call queues side. But when you switch it to the user's the number doesn't match. It becomes a total count of the user extension all together. It will benefit to keep it separate as it pertains those abandoned call happe...
Henry Stohner 5 months ago in RingCentral Admin Portal 0 Under review

911 Address / site address applicable for all address fields or address book

Need to create an address book so that you can easily populate address for other fields instead of having to type it each time.
Robert Kuryk 2 months ago in RingCentral Admin Portal 0 Under review

ability to copy / duplicate an IVR item (prompt for new extension)

Need ability to copy existing IVR to a new and add new relevant name / extension but retain all settings
Robert Kuryk 2 months ago in RingCentral Admin Portal 0 Under review

Time out feature within IVR menu

The IVR Menu should have an option to time out after a number of seconds when no option is selected. Currently it only times out after 3 repeats or incorrect input. The option to play a message and then automatically transfer should be an option w...
Rachel Brefo-Burroughs 12 months ago in RingCentral Admin Portal 0 Under review