It would be very helpful to be able to change another user's presence from the admin portal. For example, if a user marks themselves as DND and then leaves for vacation without including in theis status note that they're on vacation, it is assumed...
It would be great for these who wish to pay their bill with a simple click instead of having to add a card make the payment and the deleting the card. One time payments with using prepaid cards would help.
Add an option to allow all incoming calls to a call queue to ring to all queue members without taking into account the user status as it happens with direct calls
Add an option to allow all incoming calls to a call queue to ring to all queue members without taking into account the user status, as it happens with direct calls. This option would allow call members to manage multiple calls without requiring to...
Pls improve accuracy of the address verification/correction in emergency address locations
Hi, We are a UK company with stores mostly in industrial parks. The emergency address locations are not always 100% accurate. The system will change the address to what it thinks is correct. Our TAM has advised that there is nothing that can be do...
With our company, we want to set the prompt repeat times about once or twice times. And then the call of our customers will be transfered to the Customer Service team to pick up if our customers don't press any options. We don't want our customers...
There should be total control of what kind of notifications users receive when there are changes made to their account. In my environment there should not be an email sent out to everyone that is part of a call monitoring group any time there is a...
Reduce prompt played to 1 time in general IVR setting before its transferred to an extension
Reduce prompt played to 1 time in general IVR setting before its transferred to an extension. We work with older clients and for them to listen to prompt three times and wait to get to an extension is painful
When I create custom call handling rules for Holiday, department meetings, down days etc, it would be great if they could be copied, imported/exported. It is a pain to create 15 renditions of the same rule