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RingCentral Admin Portal

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Change User's Presence from Admin Portal

It would be very helpful to be able to change another user's presence from the admin portal. For example, if a user marks themselves as DND and then leaves for vacation without including in theis status note that they're on vacation, it is assumed...
Kiley Loveall 4 months ago in RingCentral Admin Portal 0 Under review

Paying the bill.

It would be great for these who wish to pay their bill with a simple click instead of having to add a card make the payment and the deleting the card. One time payments with using prepaid cards would help.
Robert Sarnie 2 months ago in RingCentral Admin Portal 0 Under review

Bring Back the Notify Admin Desktop App/ Mobile App

Please bring back the option to notify the admin desktop app/ mobile app. It was a feature we needed!
Jessica Clark 10 months ago in RingCentral Admin Portal 0 Under review

Add an option to allow all incoming calls to a call queue to ring to all queue members without taking into account the user status as it happens with direct calls

Add an option to allow all incoming calls to a call queue to ring to all queue members without taking into account the user status, as it happens with direct calls. This option would allow call members to manage multiple calls without requiring to...
Javier Ares 8 months ago in RingCentral Admin Portal 0 Under review

Pls improve accuracy of the address verification/correction in emergency address locations

Hi, We are a UK company with stores mostly in industrial parks. The emergency address locations are not always 100% accurate. The system will change the address to what it thinks is correct. Our TAM has advised that there is nothing that can be do...
Wickes Building Supplies Ltd 4 months ago in RingCentral Admin Portal 0 Under review

Adjust the Prompt repeat times of IVR menu

With our company, we want to set the prompt repeat times about once or twice times. And then the call of our customers will be transfered to the Customer Service team to pick up if our customers don't press any options. We don't want our customers...
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Turn Administrative Email Notifications Off

There should be total control of what kind of notifications users receive when there are changes made to their account. In my environment there should not be an email sent out to everyone that is part of a call monitoring group any time there is a...
Guest about 1 year ago in RingCentral Admin Portal 1 Under review

Allow Non Admin role users the ability to download voicemails in bulk

Allow Non Admin role users the ability to download voicemails in bulk . This will saves a lot of time for a user to retrieve the voicemails
Prateek Garg 9 months ago in RingCentral Admin Portal 0 Under review

Reduce prompt played to 1 time in general IVR setting before its transferred to an extension

Reduce prompt played to 1 time in general IVR setting before its transferred to an extension. We work with older clients and for them to listen to prompt three times and wait to get to an extension is painful
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Allow custom rules to be copied!

When I create custom call handling rules for Holiday, department meetings, down days etc, it would be great if they could be copied, imported/exported. It is a pain to create 15 renditions of the same rule
Tammie Phillips over 1 year ago in RingCentral Admin Portal 3 Under review