RingCentral Admin Portal

When you get approval from the carrier for the port this arrives in an email but the portal is not updated. I need to search out the email when looking at the portal to figure what is really happening.

Having the scheduled port date on the portal would be helpful to be able to address the ones that are scheduled sooner but, again, I have to click on each one to figure out when they are scheduled.

Quoting the port number is confusing because you don’t assign a sequential number so it is hard to tell the difference between port requests. I am sure there is some logic but it is not obvious.

There is no space to add a “description of the port request”. This would be very helpful when we have multiple locations and types or ports happening simultaneously.

It seems everyday we get an email telling us the same thing for all of our ports even if nothing changed. I would recommend only sending an email when something changes or maybe one email with all the outstanding ports and make the subject line “s...

We would like to have a feature to assign * key to the operator extension

Currently, if you have automatic call recording enabled for a user, you have to access all of the call recordings for that user via the Call Log. However, if you only have on-demand call recording enabled for a user, they can access their recordin...

Would be beneficial to see a report of all the missed calls over the past month or so. This may already exist but struggling to find it.

Admin that is set as Call queue manager should have the option to generate a report on analytics and include other users not just the member of the call queue

When accessing the portal from a mobile device browser and making changes, we cannot save because the chat icon is in the way.