RingCentral Admin Portal

We'd like the option that if no reps are available to take a customer call, that the user simply be told that no reps are currently available and to try again later. Currently, that message is ONLY available if the queue (min 5 callers) is full. W...

My customer would like to have their reception phone ring once and then their custom greet caller with a message play and finally by the reception phone ringing. This way the customer would get a heads up that an incoming call is coming into the b...

Consolidate contacts shown in teams intergration or be able to opt out of showing teams contacts

Looking to add the queue status function to an overflow queue. Currently if queue "A" is alerted but no users available, the call will over flow to queue "B". This works correct but users in queue "B" are not able to use the queue status to turn o...

Due to recent laws in the last year or so, we are required to let the person being texted(SMS) to opt out of receiving future text messages. Can we have a canned text message added at the bottom of each text message we send allowing the person to ...

Way to set different greeting or an identifier when a call is from another user when set with Presence to ring when other users ring.

Call screening should be able to find easily in the User's settings. It was replaced by Screen callers and it was hard to find in the settings of the extension.

Admins would like the ability to force Passwords and PINs to be changed or updated every 30-180 days.

support polycom phones for called number CNAM when the caller’s number is added on the personal contacts. Same behavior when using RingCentral app when calling the main company number.

If a Call queue Manager is assigned multiple call queue, they should be able to look at the detailed call logs for both queues at the same time; currently this is only possible in the "simple" call log view. This makes it tedious for auditing purp...