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RingCentral Admin Portal

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Add an option to turn off the RC voicemail notification to a Message Only Extension for account changes

I would like an option to turn off the system voicemail notifications to a Message Only Extension when changes are made to that account. IE;.. we have a transcription e-mail going to our internal helpdesk ticketing program that auto generates a ti...
Wayne Marcinczyk 10 months ago in RingCentral Admin Portal 0 Under review

Add IVR Editing Permissions for non-admin Users

I would like the ability to give users access to specific IVRs that they can manage on their own (update button presses and recordings), but I don't necessarily want to give them access to all IVRs in the system, so the ability to set this on a pe...
Daniel Raiche 10 months ago in RingCentral Admin Portal 0 Under review

Bring Back the Notify Admin Desktop App/ Mobile App

Please bring back the option to notify the admin desktop app/ mobile app. It was a feature we needed!
Jessica Clark 10 months ago in RingCentral Admin Portal 0 Under review

Reporting on Custom Answering Rules

We have over 430 Custom Answering Rules for our company. We have a custom answering rules for each client so that when they call it goes directly to their Client Service Leader rather than the main office line. We would like to be able to pull a r...
Kayla Urbanczyk 12 months ago in RingCentral Admin Portal 0 Under review

Ability to change registration status of users

As a SuperAdmin, I would like to have the ability to activate a user account. As it stands now, I can only activate the account upon setup. If an email invite has been sent, the account is stuck in a limbo state where the only thing a SuperAdmin c...
Guest about 1 year ago in RingCentral Admin Portal 0 Future consideration

Send unanswered call in queue to IVR instead of VM

After the maximum wait time is reached, I would like to be able to send a call in the call queue to an IVR rather than the voicemail of that queue. Right now, the only option that I have is to send the call to voicemail.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

The ability to re-order Custom IVR answering rules

You can edit call forwarding options at a user level, by dragging and dropping them around. However on the phone system itself you cannot re-order custom IVR answering rules. We are a new customer, and currently there are no bank holiday rules in ...
Jack Goodburn over 1 year ago in RingCentral Admin Portal 1 Under review

Automatic archiving of Audit Trail

Would be nice to be able to have the option of archiving the Audit Trail the same was as the call logs are.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Add 340 Area Code (US Virgin Islands) as Available for Purchase thru Admin Portal

We have customers in the US Virgin Islands (area code 340), which requires us to be able to dial locally in order to provide support.
Rakesh Mistry over 1 year ago in RingCentral Admin Portal 1 Under review

Robocall number bulk blocking option

Please Add the option in number blocking option where i can uplaod number list in format of csv instead of one number at a time.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review