RingCentral Admin Portal

Currently if we want ANY of our users to have access to additional functionality, we cant do so without upgrading ALL of our users. Please let us mix licenses between all the users in our Org, so that we can potentially have some users on Essentia...

I didn't realize when adding users as a Manager to monitor VM's in a Call Queue, the Member Management role doesn't allow them to make changes to messages, such as deleting the messages. This role only allows the user to add/remove members and to ...

verbatim: We want to 'announce' the estimated wait time to queue callers and potentially give them an option to leave a voicemail or continue to wait.

We find that the text-to-speech feature in RC IVRs are terrible. Would RingCentral consider using a service that is far better? e.g. Google Text-to-Speech.

In RC Admin/User Web Portal > Reports > Call Log, Name can be associated with Phone Number, future calls from the Phone Number will now display the Name in Caller ID. This function only works for individual RC users. For example, if RC User ...

Currently to adjust who gets calls first you can only move one extension to the bottom at a time. Allow multiple extensions to be selected and dragged at the same time. Good for when your call center is in zones and moving zones all at once instea...

We are looking for a way to audit who makes changes to excluded parties in the dial-by-name directory.

Some users never setup e-mail or look at txt messages the admins should have the option to be able to clean up these messages. would be also nice to have a sort options to list whom has the most saved or not viewed messages to see what clean up mi...

I would be useful to be able to have a Group Name for the Call Park ext. that is meaningful to the IT Department for ease of administration and a different Display name that is meaningful to the site and enhances the users ease of use.

My job requires that all phone calls need to be recording. When I signed up from ring central that said this would be a feature. Please add cloud recording on my phone. This is all need to be on my people