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RingCentral Admin Portal

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Let us mix licenses between users

Currently if we want ANY of our users to have access to additional functionality, we cant do so without upgrading ALL of our users. Please let us mix licenses between all the users in our Org, so that we can potentially have some users on Essentia...
Richard Bishop 2 months ago in RingCentral Admin Portal 0 Under review

Call Queue Manager Roles - Members Role vrs Member Management Role

I didn't realize when adding users as a Manager to monitor VM's in a Call Queue, the Member Management role doesn't allow them to make changes to messages, such as deleting the messages. This role only allows the user to add/remove members and to ...
Heidi Huebner 7 months ago in RingCentral Admin Portal 0 Under review

Call Queue estimated wait time feature

verbatim: We want to 'announce' the estimated wait time to queue callers and potentially give them an option to leave a voicemail or continue to wait.
John Ramirez over 1 year ago in RingCentral Admin Portal 1 Under review

Improve the Text To Speech System: Maybe move to Google Text to Speech?

We find that the text-to-speech feature in RC IVRs are terrible. Would RingCentral consider using a service that is far better? e.g. Google Text-to-Speech.
Wickes Building Supplies Ltd 5 months ago in RingCentral Admin Portal 0 Under review

Manually entered/update Caller ID Name in RingCentral

In RC Admin/User Web Portal > Reports > Call Log, Name can be associated with Phone Number, future calls from the Phone Number will now display the Name in Caller ID. This function only works for individual RC users. For example, if RC User ...
Medspira 5 months ago in RingCentral Admin Portal 0 Under review

Change multiple extensions at one time in queue

Currently to adjust who gets calls first you can only move one extension to the bottom at a time. Allow multiple extensions to be selected and dragged at the same time. Good for when your call center is in zones and moving zones all at once instea...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Include changes on the dial-by-name directory in the audit trail.

We are looking for a way to audit who makes changes to excluded parties in the dial-by-name directory.
Jake Fletcher IT 7 months ago in RingCentral Admin Portal 0 Under review

Give Admin options to clear voice mails and sms messages for any account

Some users never setup e-mail or look at txt messages the admins should have the option to be able to clean up these messages. would be also nice to have a sort options to list whom has the most saved or not viewed messages to see what clean up mi...
Ken OConnor over 1 year ago in RingCentral Admin Portal 2 Under review

Add a Display name field to the Park Locations

I would be useful to be able to have a Group Name for the Call Park ext. that is meaningful to the IT Department for ease of administration and a different Display name that is meaningful to the site and enhances the users ease of use.
Ian Stanton 5 months ago in RingCentral Admin Portal 0 Under review

I want to add cloud recording for my calls

My job requires that all phone calls need to be recording. When I signed up from ring central that said this would be a feature. Please add cloud recording on my phone. This is all need to be on my people
Scott Harter 5 months ago in RingCentral Admin Portal 0 Under review