RingCentral Admin Portal

There needs to be a way to determine how long and how often each individual extension spends on DND. This report also needs to consider business hours as to not ding the individual for DND after hours

The analytics for RingCentral are a little vague. For Customer Service teams monitoring missed calls is essential. There needs to be a way to differentiate what calls are "missed" (IE the CS rep was available but didn't answer the phone/it rang th...

For RingCentral Fax, for each extension can we have the ability to edit the information presented in the header? For example I would like to remove the name in the From field and just have the fax number, and also remove from the To field the numb...

Hello, From a User Template, we are not able to attribute site management on the Role (cf screenshot 'Template view'). From a User, we are able to do it successfully (cf screenshot 'User view'). Basically we need to have the screenshot 'User View'...

Increase Number of Allowed Recordings The current number of recordings stored by RingCentral per account is 100,000. This should not be the case for bigger companies. They should have the ability to opt for larger bandwitdth of recordings that Rin...

Avaya phones do not have the option readily available to transfer calls straight to voicemail while it's ringing as an incoming call. Having "Connect to voicemail" be an option for presence keys/DSS keys can make it easier for Avaya phones to just...

We don't want the silence gap between the company greeting, before connecting to the operator.

Hi there, I don't know why, but the current system only allow for 1 specific audio when interrupting. This is very limitating. What I would like to be able to do (as pretty much all business does) is the following: Play hold music After 30 seconds...

I wish to be able to create a subscription to deliver weekly reports based on a specific queue and date range, which includes ALL calls (answered and missed), including the expanded trail of each call. Unfortunately, Performance Reports in Analyti...

Companies have a lot of shared contacts that are needed for their businesses to run.As of right now, the importing of contacts can only be done at the individual User level. As a Super Admin and the Primary service technician of the phone system f...