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RingCentral Admin Portal

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Single Pane of Glass for multiple Call Queue Logs

If a Call queue Manager is assigned multiple call queue, they should be able to look at the detailed call logs for both queues at the same time; currently this is only possible in the "simple" call log view. This makes it tedious for auditing purp...
Jesus Valle-Ruelas about 1 year ago in RingCentral Admin Portal 0 Under review

Add support on polycom phones for called number CNAM when the caller’s number is added on the personal contacts. Same behavior when using RingCentral app

support polycom phones for called number CNAM when the caller’s number is added on the personal contacts. Same behavior when using RingCentral app when calling the main company number.
Haru Smith 3 months ago in RingCentral Admin Portal 0 New

Call screening should be able to find easily in the User's settings

Call screening should be able to find easily in the User's settings. It was replaced by Screen callers and it was hard to find in the settings of the extension.
Jessa Remo 2 months ago in RingCentral Admin Portal 1 New

Prebuilt Reports- Ability to copy prebuilt reports into a customizable template

Would love the ability to be able to copy pre built reports to be able to manipulate them as we find fit.
Goga Miric 7 months ago in RingCentral Admin Portal 0 Under review

Enable CNAM for Australia

He all, We would like to use the CNAM feature for Austrlian outbound calls. Currently this is not an option
Timothy Lewis 11 months ago in RingCentral Admin Portal 3 Under review

Mute Conversations within Inbox

You can mute messages, but would like to also be able to mute items in the inbox
Aaron Vietor about 1 month ago in RingCentral Admin Portal 0 New

Add a textbox to User Phone Details for Custom Configuration Script

Phones configure themselves by accessing plain text configuration files hosted at a certain, RingCentral-provided URL. For instance, Yealink phones download their configuration from yp.ringcentral.com/provisioning/yealink/$PN . It would be great i...
Phillip Stromberg about 1 month ago in RingCentral Admin Portal 0 New

Mass SMS to employees

I would like to be able to add an employee group, BUT send the SMS out as individual texts to different employees.
Marc Hughes 3 months ago in RingCentral Admin Portal 1 New

Add ability to see all call Queue's a User is a part of from the "Users With Extensions" page

Currently, if a user leaves the company and their account is disabled, I have to go and click each call queue group one at a time to see which ones they were in to remove them. I would like a feature under "Users with extensions" where I can click...
Doug Flood almost 2 years ago in RingCentral Admin Portal 4 Future consideration

System Notifications - Selectively Enable/Disable

It would be very useful to be able to selectively choose which notifications across the system are enabled or disabled. For example, members added to queues receive an email that there were added. This is not necessary for us and it only clutters ...
Jack LaQuatra 8 months ago in RingCentral Admin Portal 0 Under review