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RingCentral Admin Portal

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RingGroups

RingGroups can be highly disruptive to call flows if not managed. It would be highly advantageous to be able to enable or disable this feature from the Admin portal as the Super Admin. Allowing any user to enable forwarding or to manipulate their ...
Ken L 1 day ago in RingCentral Admin Portal 0 New

cx wants a user to use main line as defualt when replying to text

"This is for lakeside marine and motorsports We are using an extension (106) as receptionist. So the extension receives text through the main number But if it replies, it uses its primary number We want it to be able to reply from the main num...
my call queue 1 day ago in RingCentral Admin Portal 0 New

SMS Registration

If a company using Ring Central does not send outbound SMS there should be a place to note we do not use a SMS Campaign. We keep receiving emails to register however it is not applicable to a Funeral Home.
David Summers 1 day ago in RingCentral Admin Portal 0 New

LOB ANALYTICS WITH ONE TOUCH ACCESS TO ALL KPI'S

The new LOB for KPI's is very confusing and not very user friendly . The previous format was much easier to follow. I suggest reverting back to the old format or a similar map of the workflow.
Tracy Alexander 2 days ago in RingCentral Admin Portal 0 New

Forwarding Team messages to emails.

When employees are out sick, other members of the company would need to see the messages that are being sent to their Teams. Please find a way for messages under Teams to be sent to admin without having to log into other people's RC accounts..
Sheila Scoville (CEO) 3 days ago in RingCentral Admin Portal 0 New

Restrict opening support cases to admins only

Please add an option within Custom Roles (or via other means) to restrict users from opening their own RingCentral support cases. A standard user is able to log in at https://support.ringcentral.com and open their own case, and that support site i...
Rodney Wiedle 3 days ago in RingCentral Admin Portal 0 New

Set super admin for a specific site

We want to have a super admin role to give to a manager of a site so they can have access to the call recordings of that specific site without being able to access the recordings of other sites
Israel Girma 4 days ago in RingCentral Admin Portal 0 New

Please add the ability to have multiple group managers for a usergroup.

Please add the possibility of having multiple group managers for a user group. This would open up the possibility of having multiple group managers by proxy, for example to make call forwarding for group members in case of illness. I think this w...
Holger Haase 11 days ago in RingCentral Admin Portal 0 New

BLF codes for users needs to be in the Admin portal

Configuring the HUD to put buttons on desk phones is non-functional, because you can't include numbers of people outside the RingCentral system, like cell numbers of field personnel. That requires programming the buttons on your desk phone manuall...
Bryan Starr 4 days ago in RingCentral Admin Portal 0 New

List of Active Feature Being Used.

Could be better if we can have a feature where we can see in the admin portal the list of features we are actively using within RingCentral.
RingCentral Tester Account 3 days ago in RingCentral Admin Portal 0 New