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RingCentral Admin Portal

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Archiver Disconnect Notification

We would like this new "Request Feature" because we have just recently experienced a bad situation where our Google Drive Archiver was disconnected and we don't know how this could have happened and we didn't get any notification from the UC admin...
Marie Apodaca 3 months ago in RingCentral Admin Portal 1 Under review

Add "All" Option Back to the Site Filter Within the "Users with Extensions" Page in Service Web

The customer would like to be able to filter by "All" sites within the Sites filter in the "Users with Extensions" page in Service Web. For example, when trying to filter for users who are in a Not Activated status, customers were previously able ...
Alex Taus 3 months ago in RingCentral Admin Portal 0 Under review

Custom Rules - Called Number to include extension as well as DID

Currently we are able to create a custom call handling rule that says when a number is called to manage the call per the rules specified. However, when we select a number, it only tracks the full DID of the number, and if someone transfers a call ...
Mike Kralik about 1 month ago in RingCentral Admin Portal 0 Under review

Add Public Holidays into the Call Queue Schedule

I understand that we have custom rules in place but when you are a big organisation with multiple call queues in different time zones the config can become a mess. We have simplified our call queues by using the overflow features instead of custom...
Damian Kopacki about 1 month ago in RingCentral Admin Portal 0 Under review

Ability to Duplicate User Groups-Copy Members from Existing to Create a New User Group

At this time there is no way to duplicate an existing User Group, or copy the members to create a new one in an easy step. When you have a large User Group, we are manually adding the members individually. We have some departments that have a larg...
Jennifer Cuevas 20 days ago in RingCentral Admin Portal 0 Under review

Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

Hello, we would like to use our Custom Fax Cover page for the entire company, (users with extensions) We must provide a disclaimer on our fax cover page as we send faxes with sensitive data. Currently our only option is to assist each of our end u...
Guest almost 2 years ago in RingCentral Admin Portal 18 Planned

When a user's email is changed, it should also change the voicemail to email notification

when you change a user's email, it doesn't change the voicemail to email notification's email. This needs to be updated.
Rachel Brefo-Burroughs 28 days ago in RingCentral Admin Portal 0 Under review

Gain admin visibility of user created speed dials on hardphones

It would be very nice if admins could see users created speed dials on their hardphones. Currently, only admin created speed dials are visible in the admin portal. As such, if a user has a custom speed dial they made, and an admin is not aware of ...
Connor Williams 3 months ago in RingCentral Admin Portal 1 Under review

Single Pane of Glass for multiple Call Queue Logs

If a Call queue Manager is assigned multiple call queue, they should be able to look at the detailed call logs for both queues at the same time; currently this is only possible in the "simple" call log view. This makes it tedious for auditing purp...
Jesus Valle-Ruelas 3 months ago in RingCentral Admin Portal 0 Under review

Create a way for customer to mass deploy Holiday schedules. Individually going into each sites is entirely too time consuming when you are a larger institution.

Your current platform requires customer to go into the individual site for each location and manually enter holidays. For financial institutions that have 12-13 holidays a year times 20+ locations, takes several hours to complete.
Josh Neratka 3 months ago in RingCentral Admin Portal 1 Under review