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RingCentral Admin Portal

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Dial By Name Directory - Zero Dialing

In the past, when a caller would reach an IVR and choose the option for the Dial By Name Directory, they were able to press 0 to return to the IVR menu and choose a different option. However, with the new next-generation call handling, when a call...
Michael Scott 6 days ago in RingCentral Admin Portal 0 New

Ability to set time allotted between key presses to enter extension and/or name

Users are timed out too fast when prompted at a dial by name/number directory to enter in their information. Would like the ability to set the amount of seconds before the system repeats the menu selections
Lori DeSocio 27 days ago in RingCentral Admin Portal 0 New

increase fax attachment limit

increase fax attachment limit to 50 to 100Mb
Ranier Gallego 9 days ago in RingCentral Admin Portal 1 New

Read-only access

I would like to request a new feature for read-only access to all settings and configurations.
Travis Cook 20 days ago in RingCentral Admin Portal 0 New

Changing the Main Super Admin to another existing extension

It will be easier if there's an option to switch the main super admin on the account to another existing extension, instead of moving the information from one extension to another or moving the direct number. Since there are some important message...
Joms Knight about 2 months ago in RingCentral Admin Portal 1 New

ACR - Call not was not recorded

Customer want to get alert notification if a call will not be recorded. As per cx this will help them track calls that are not being record.
RC Tester Account 4 days ago in RingCentral Admin Portal 0 New

Desktop app version report with station ID

It would be nice to add the station id associated with the user that shows on the report so you can determine if the computer is still active with that user. Also it would be good to add a refresh button or put a timeline on when the report will w...
Dave Dickhout 4 days ago in RingCentral Admin Portal 0 New

Colums for Record username and User work hours schedule

when downloading user list, there is no column for Record username and User work hours schedule, as one gance for the account administrator
Feorila Loria 4 days ago in RingCentral Admin Portal 0 New

Better Call Queues Settings For Customers

One of the ideas is at the end of 1 minute on hold, send them to a special voicemail box. We announce we will call them back shortly but our phones are tied up. Have that Voicemail box send an e-mail directly to certain people or some other method...
ChRm #1 Juan 4 days ago in RingCentral Admin Portal 0 New

customize the dial pad for call parking

Customer wants to customized the dial pad to easy to click the park tab and no need to click the 3 dots.
Marielle Nacis 13 days ago in RingCentral Admin Portal 0 New