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RingCentral Admin Portal

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Paging System Activate on After Hours call to grab Employees Attention

We have an Employee line that can be called by employees to inform Managers of their absence if they will not be in. This line rings a single phone that often goes unnoticed by our night shift due to loud machinery. We would like to be able to hav...
Zachary Hite 10 months ago in RingCentral Admin Portal 2 Already exists

Ability to delete call recording without deleting entire call record

We made a business decision to no longer record all of our calls and to go back and delete all previous recordings. Without this feature, we are also going to lose all of the data/records associated with those calls.
Guest 11 months ago in RingCentral Admin Portal 1 Already exists

Send a fax

I just want to send a fax.. why so complicated compared to before?
Guest about 1 year ago in RingCentral Admin Portal 1 Already exists

multiple users can receive fax and voicemail from the main line

set up on the Admin portal where multiple users can receive fax and voicemail from the main line
John Ramirez about 1 year ago in RingCentral Admin Portal 1 Already exists

Allow phone assignments without adding a new number

Please allow a phone to be ordered without assigning a number to it. Sometimes phones are needed for replacement, stock, testing, etc... and do not need to purchase a DID to associate with it.
Joseph Williams 11 days ago in RingCentral Admin Portal 1 Already exists

Add a phone when creating a new user

Please add the ability to add or purchase a phone when creating a new user. This would be fare more efficient
Joseph Williams 11 days ago in RingCentral Admin Portal 1 Already exists

Make things easier to find

I have been trying for over 15 minutes to find where I can add an extr extension (one without a device). I give up, I waste so much time trying to find things that should be simple to do and find.
Richard Voss 4 months ago in RingCentral Admin Portal 2 Already exists

Real Time Monitoring for All Calls

It would be extremely helpful to be able to view all voice traffic in real time. When on Mitel I was able to see all steps each call took in real time. This was for all calls that hit the phone system not just contact center calls.
Susan Pieroni 5 months ago in RingCentral Admin Portal 2 Already exists

The capability to move a call queue member from Unavailable to Available.

Sometimes call queue members leave themselves unavailable. We would like the capability to make them available.
James Shaw 7 months ago in RingCentral Admin Portal 1 Already exists

Call queue forwarding

Forward call queue calls if not answered to another call queue.
Anthony Jabal 9 months ago in RingCentral Admin Portal 1 Already exists