Skip to Main Content

RingCentral Admin Portal

Showing 741 of 3902

Allow Super Admin to view group messages in Ring Central

Team Chats in Ring Central should allow the Super Admin to monitor communications to ensure the banks liability is protected. The same way companies have access to employees emails to protect the company
Sam Khairallah 5 days ago in RingCentral Admin Portal 0 New

Rate Center Changes

It is confusing to get a number from a different area that reflects that it is local when it is not close the impacted area. For example, the area codes 608 and 715 will reflect that they belong to Green Bay even though they are not, they just hap...
Brian Miller 5 days ago in RingCentral Admin Portal 0 New

1st and 3rd, 2nd/4th Saturday/Sunday toggle on/off button please

With a button similar to the attached screenshot, customers can create schedules for automation for opening/closing every OTHER weekend or EVERY other day of the week of their choice. This is a must! Would be helpful not only to your staff, but to...
Elizabeth Gallego 7 days ago in RingCentral Admin Portal 0 New

Bulk Delete of Unassigned Extensions

After bulk delete of user accounts, a pool of unassigned extensions are created. The numbers and licenses are not available for any subsequent bulk user creation because administrators are required to manually click though the delete of each unass...
Jody Ecklund 7 days ago in RingCentral Admin Portal 0 New

Queue voicemails display in chronological order (oldest first) by default setting

A queue setting that will display queue voicemails in the portal with the oldest on top by default. Currently refreshing the page in the portal resets the view to newest voicemails on top.
Cory Barnes 7 days ago in RingCentral Admin Portal 0 New

Notification for threshold on data retention.

We'd like to receive a notification once you are nearing/reached your limit for data retention for better management of data. Possible scenarios: Keeping track of auto recorded calls that are about to be deleted. Managing cloud/computer storage.
Jairus Candelaria 8 days ago in RingCentral Admin Portal 0 New

Option to Dial 0 and be directed to call queue

Customer is asking to have an option on their users' phone to select 0 and gets routed to main call queue This is for users who do not have an active call.
Jenny Remolacio 8 days ago in RingCentral Admin Portal 0 New

call recording

There should be an option to keep the recording for more than 90 days. Sometimes customers visit us back, and in case of some cases, we have to take out recording for last six months too. There must be an option either to transfer the call recordi...
Manas Bagra 11 days ago in RingCentral Admin Portal 0 New

Increase maximum wait time for Queues from 15 minutes

The reasoning behind this is that sometimes it's important to allow the customer to wait for more than 15 minutes to talk to someone. We work with banks and financial institutions where terminals and payment devices are unavailable in retail and o...
Stuart Mills 12 days ago in RingCentral Admin Portal 0 New

New account password

When creating a new account and setting a password I created a strong password and get Green Checkmarks that it fits requirements, but the account does not get created because of an illegal special character. PLEASE state what special characters C...
Ronald Marisie 12 days ago in RingCentral Admin Portal 0 Under review